Hosted Contact Center Featured Article
Five9 Partners with NetSuite's SuiteFlex Developer Program to Advance Virtual Call Center Offerings
NetSuite holds the critical business data of a company, such as orders, Web site transactions, shipping records, time tracking and payroll data. As a result, the applications that are built on it using SiteFlex provide key tools for managing the company’s business.
For instance, with Five9, when call center agents receive calls, the appropriate customer information is automatically displayed in the NetSuite application, increasing agent productivity and improving the experience for the customer. In addition, agents and sales reps can “click to call” from a NetSuite contact, saving time and eliminating dialing errors.
"Five9 and NetSuite are leading vendors of on-demand software, and our participation in the SuiteFlex Developer Program allows us to bring even greater value to our mutual customers," said Jim Dvorkin, Five9 CTO, in Thursday’s statement.
The on-demand Five9 Virtual Call Center is designed to enable companies of any size to build a comprehensive, feature-rich contact center – anywhere in the world, without hardware, software or upfront capital expenditures.
Beyond the cost savings, Five9’s on-demand service also allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
One of the best advantages now available to organizations seeking to establish call center operations is the availability of the virtual call center. With this technology, these organizations do not need to establish a traditional physical call center, saving time and money.
Five9’s partnership with NetSuite will only advance the company’s efforts to offer its clients all the applications and functionality they need to better serve their customers.