Five9’s Virtual Call Center Release 8 has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC (News - Alert)) Customer Interaction Solutions magazine, a publication covering CRM, call centers and teleservices since 1982.
Officials with Five9 said that the Five9 (News - Alert) Virtual Call Center is the leading call center software in the cloud, delivering robust capabilities, rapid deployment and lower costs for over one thousand inbound and outbound call centers around the globe.
Five9 processes over one billion telephone calls per year for tens of thousands of agents worldwide.
Company officials said that Virtual Call Center Release 8 adds Speech Recognition to the Five9 Self-Service IVR (Interactive Voice Response), which may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Center or Blended Call Center.
Over 100 additional new features are provided in the release, including an option for geographic redundancy, a new library of over 100 standard call center reports, expanded Cloud APIs and more.
“Recognition from a highly regarded industry publication such as Customer Interaction Solutions magazine reflects our ongoing commitment, with the largest engineering team in the on-demand call center software market, to expand on our technological leadership and constantly deliver innovations that allow enterprises of all sizes to maximize the value they realize from their call center,” said Jim Dvorkin, chief technology officer of Five9, in a statement.
Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity. Five9 Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents.
Tehrani said that Five9’s Virtual Call Center Release 8 has demonstrated excellence as well as provided ROI for the companies that use it.
“Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Five9 has earned its place with this distinguished honor,” he said.