On-demand call center solutions provider Five9 announced that Stewart Staffing Solutions has deployed the Five9 Virtual Call Center to help grow its new call center to 70 at-home agents in less than a year.

Stewart Staffing had considered a variety of hosted and premise-based solutions before selecting Five9 for its intuitive user interface and on-demand flexibility. These features allow the company to provide professional temporary staffing using a workforce comprised entirely of remote agents.

In late 2006, Stewart Staffing offered just a few seats before rapidly expanding their blended inbound/outbound call center operations by utilizing Five9’s cost-effective call center suite that enables businesses of any size, and on any budget, to build out their contact center with just PCs and a broadband connection.

With Five9’s predictive dialer, Stewart Staffing Solutions is able to quickly follow up on leads to generate greater produce sales revenues. After the success of their outbound campaigns, Stewart Staffing is now also managing client inbound calls generated from a variety of marketing campaigns.

With Five9’s inbound call center, Stewart Staffing can easily create IVR scripts that automate skills-based call routing to any of their at-home employees.

"When we were starting our company, we looked at several on-demand and premise-based solutions including products like TouchStar (News - Alert), and ultimately decided to go with Five9. Five9 offered us an easy to use, turn-key solution that could get us up and running in a week," said John Stewart, founder and general manager of Stewart Staffing Solutions, in a Tuesday statement.

Stewart continued: "Additionally, as we’ve added clients over the past 11 months, Five9 has provided the dynamic features and flexibility that simplify the jobs of our call center agents and administrators so they can spend their time more productively. Five9 has absolutely helped our company grow."

"Stewart Staffing Solutions is a very successful example of how on-demand call center solutions and remote agents can be a powerful combination in the call center industry," said Jim Dvorkin, CTO of Five9, in Tuesday’s statement.

Dvorkin added: "With the flexibility of our hosted software, Stewart Staffing has been able to continue to grow at a rapid pace, and use Five9’s lower total cost of ownership to their competitive advantage."

"Five9's comprehensive on-demand call center suite helps us to attract and retain skilled agents,” continued Stewart. “Since our capital costs are lower, we can utilize more aggressive incentive programs to increase our agents’ effectiveness and recruit employees that excel at generating sales revenues for our clients. In a competitive industry such as ours, Five9 gives us what we need to stay ahead of the pack.”

Flexibility and scalability are a must have in the call center industry. Especially for a company that is employing home-based agents, a virtual call center solution that is available on-demand can provide the tools that the company needs without requiring a large upfront investment.

Stewart Staffing has already gained significant functionality with the Five9 implementation. The company also hopes to expand its offerings and the Five9 solution can expand right along with it. Stewart Staffing can focus its energies on securing additional clients, confident in its ability to grow.

 

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