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Five9 Announces Participation in RightNow's Summit 2010 Americas Conference
Five9, a provider of on-demand call center software for telemarketing, customer service, and business continuity, announced its participation in RightNow’s Summit 2010 Americas conference on October 12 to 14, at the Broadmoor luxury resort in Colorado Springs, Colorado.
RightNow’s Summit 2010 brings customer experience owners together to network, exchange information, and learn from peers, RightNow experts, and RightNow partners.
Five9 (News - Alert) is an independent software vendor in RightNow’s partner network.
According to company officials, the Five9 CRM Adapter for RightNow is a pre-built integration of the Five9 Virtual Call Center Suite with the RightNow CX customer experience suite, built on the Five9 Cloud Computing Platform for Call Centers.
The integration reduces costs for Five9 and RightNow customers while it also decreases implementation time and boosts the agent’s productivity.
Tailored to their client’s needs, the solution increases revenue opportunities by presenting contact center agents with product and service suggestions, company officials said.
With the Five9 dialer, contact center agents can click-to-dial any telephone number in RightNow to initiate a telephone call to that number.
Automatic screen pop-ups enhance customer experience by presenting agents with relevant information from the RightNow application when either an inbound or outbound call is presented, company officials said.
Jim Dvorkin, chief technology officer for Five9, said they are looking forward to networking with customer experience owners from across the Americas at the RightNow Summit.
Dvorkin said, “The scope of this event is testimony to the inroads that cloud-based contact centers and customer experience solutions are making around the world, and is evidence that the focus applied by RightNow on enhancing the customer experience sets their solution apart from the rest.”
According to David Vap, RightNow’s chief solutions officer, with Five9 providing comprehensive solutions, they see greater potential for RightNow customers who choose to capitalize from this strategic partnership.
Vap said, “As Five9 continues to grow its installed base of enterprise customers, their integration with RightNow will truly enhance the strategic nature of the overall customer experience.”
With Five9’s reliable and robust functionality that is fast, easy, and affordable, customers gain significantly, the company said.
Recently CTS (News - Alert) Protective Services, a worldwide dealer of ADT Security Services, deployed Five9 on-demand call center software, accelerating sales growth, TMCnet reported.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Juliana Kenny
