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Scotiabank to Open Cornwall Contact Center
Scotiabank, one of North America's premier financial institutions and Canada's most international bank, will be opening a new bilingual customer contact center in Cornwall, Ontario. The 40-seat center is scheduled to open in early 2011.
"We are constantly reviewing the ways in which we are providing our services in order to give the very best in customer care," said Anatol von Hahn, executive vice-president, personal and commercial banking, Canada, in a statement.
Hahn said that this new centre will give the company the opportunity to build on its English-language services and expand services to the French-language customers.
One of Canada's most bilingual cities, Cornwall is currently experiencing positive economic growth and in 2009 experienced a record year in construction activity.
The new center will be located on Brookdale Avenue, one of the city's main commercial streets.
"We are very excited to see this investment by one of the world's most respected financial institutions," said Bob Kilger, mayor.
"Our workforce has demonstrated time and time again that their skills and work ethic can help organizations succeed. On behalf of City Council and our citizens, we welcome Scotiabank's continuing investment in Cornwall," said Kilger.
Officials with Scotiabank said that the contact centers provide a broad range of financial products and services to retail banking and small business customers across Canada.
Company officials said that the Cornwall Contact Centre joins three other centers located in Toronto, Halifax, and Calgary, which handle several million calls in French and English annually.
The Toronto and Calgary Contact Centres are recipients of the Platinum Contact Center Employer of Choice certificate from the CEOC Institute and the Atlantic Contact center has been recognized several times by Service Quality Measurement Group for achieving 'World Class' customer and employee satisfaction.
"We have a long and proud history in the City of Cornwall dating back to 1928 with the establishment of our first branch here, and most recently have played a lead role in helping many area non-profit groups with their projects," said Stephen Gaskin, vice president, Toronto Contact Centre who will oversee this office.
Gaskin said that the access to a bilingual and talented workforce combined with an emphasis on highly modernized technology is one of the reasons why the company is locating its newest contact center here.
“As a contact center this office also offers an opportunity to explore career development options elsewhere in the Bank," he said.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.
Edited by Juliana Kenny
