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Five9 Processes 1 Billion Calls Annually
Five9, Inc., a major player in on-demand call center software, has achieved a significant milestone, now processing calls at an annual run-rate in excess of 1 billion.
Officials with Five9 (News - Alert) said that the company’s on-demand call center software processes telesales, telemarketing, customer care, technical support, and other types of telephone calls for tens of thousands of call center agents employed by the company’s customers worldwide.
Five9 serves customers in a range of verticals, including financial services, business process outsourcing, retail, information technology, healthcare, education, government, and more.
“Earlier this year, we passed the milestone of 3 billion total calls processed since our inception, and we now process over 90 million calls per month which translates to over a billion calls per year,” said Jim Dvorkin, CTO of Five9, in a statement.
Dvorkin said that the company’s increasing call volume represents a marked shift in the industry over the past several years, as increasing numbers of large call centers make the switch from premise-based technology to cloud-based call center software.
He said that this strong momentum in the marketplace and the company’s growth confirms Five9’s position as an innovative and visionary market leader.
Company officials claimed that Five9 pioneered the on-demand call center software market in 2001, and with the largest engineering team in the on-demand call center software industry, continues to grow and enhance its product platform to deliver reliable, scalable on-demand call centers quickly, to companies and institutions of all sizes, at a cost of ownership far lower than traditional premise-based solutions.
In 2009, Five9 introduced the industry-first Cloud Computing Platform for Call Centers, which enables developers, consultants and information technology professions to create industry-specific solutions and unified agent desktops combining Five9’s on-demand call center software with other leading cloud-based enterprise applications.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.
Edited by Juliana Kenny
