TouchStar Call Centre Software has announced that it has been nominated as a finalist at the prestigious Software Satisfaction Awards. The company placed within the ‘Contact Centre Software’ category. 

“Since the Software Satisfaction Awards were established in 2006, they have provided a genuine benchmark for high standards from software providers and act as an invaluable guide for those businesses looking to purchase the very best software systems,” said Darren Falkingham, head of Marketing of Software Satisfaction Awards.

Buyers and end users of business software applications were surveyed to provide the primary research data for award categories. Finalist nominations were selected based on this data and is considered to be an indication of achieving outstanding feedback in terms of value for money, ease of use, functionality and reliability.

“By being shortlisted as a finalist, TouchStar (News - Alert) has clearly demonstrated their excellence as a contact centre software solution– most importantly because they were voted into the shortlist by their own satisfied customers,” said Falkingham.

There were a total of 8,100 votes cast over the award categories. The volume of data collected for these awards demonstrates the impact that participating companies are having on end users and decision makers. This acknowledgement is the result of customer feedback – which is the highest praise possible.

TouchStar Call Centre Software’s Managing Director David Fricker (News - Alert) added: “We are honored and delighted that our customers have voted us a finalist for the Software Satisfaction Awards.  This is clearly a testament to the tireless efforts of our staff in developing and supporting the TouchStar product suite. This nomination follows on from our shortlisting for the National Business Awards and we are proud that our achievements are being recognized with such prestigious award nominations.”

TouchStar announced earlier this year that its customers are now benefitting from SIP technology. Contact centers can leverage this technology to offer customers multi-channel contact options, including voice, audio, text, data or video. Customer contact centers achieve greater flexibility, scalability and cost efficiencies as a result.

With a continued focus on developing and promoting technologies that enable customer contact centers to meet their daily challenges head-on, TouchStar should easily be able to claim more of the global market share.

The finals of the Software Satisfaction Awards will take place on Thursday, October 8, 2009 at The Royal Courts of Justice, London.