In an effort to provide its clients with additional functionality that can also cut costs, TouchStar (News - Alert) Software Corporation today announced the beta release of its new TouchStar IP PBX (News - Alert) product.

Businesses are realizing the benefits of technology advancements and as a result, are rapidly upgrading their traditional telephone switches to systems that are also capable of operating over next generation voice and data integrated networks. An IP PBX (News - Alert) that utilizes VoIP long distance can provide tremendous cost savings to the organization.

These businesses can also realize efficiencies by utilizing one phone switch for multiple offices or at-home users as remote users are connected through an Internet connection. Having the capability to support remote users empowers a business with new operational flexibility.

Offering a rich feature set, the TouchStar IP PBX provides not only classic PBX functionality, it also offers advanced features like Recording, Monitoring, Conference Bridging, Call Queuing and Remote Agents. In addition, the TouchStar IP PBX provides a GUI Administrator interface that is designed to make moves, adds and changes easy to implement in a corporate office environment.

“TouchStar has a tremendous legacy of developing world class solutions for the call center industry,” said Norma Mozeé, TouchStar Connect IP PBX Business Manager, in a statement. “By launching the beta release of the IP PBX, TouchStar expands beyond the call center into the corporate office environment, and offers current customers and new prospects the opportunity to participate in the ongoing prioritization of future feature sets. TouchStar has truly developed a market driven IP PBX.”

According to Steve Bederman, TouchStar Software’s CEO, the company has learned to develop, manage and support complex phone systems in a contact center environment. Expanding into the wide PBX market is a natural progression for TouchStar. Through the growth of the company’s products and services beyond its current worldwide client base, TouchStar has begun a migration path that will ensure a leadership position in development, sales and service.

Bederman went on to add that businesses requiring communications and client relationship data management will greatly benefit from this enhancement. TouchStar fully expects to contribute more significant additions as a software products company for years to come.

TouchStar IP PBX is designed to support a wide range of TDM protocols for the handling and transmission of voice over traditional telephony interfaces in addition to next generation voice and data integrated networks. Diverse telephony systems in a single switching network will be possible with transparent switching.

With the rapid implementation of networked phone systems in businesses throughout the world, tremendous opportunities exists for solutions such as the TouchStar IP PBX. VoIP is also gaining speed in its adoption rate and companies are seeking cost effective and efficient ways to improve their communications structure. As a result, the demand is strong for TouchStar and not likely to wane anytime in the near future.

Want to learn more about VoIP? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

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Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.