TouchStar has announced that U.K. customers are now benefiting from SIP technology it implemented six months back. 

 

The company claims it is the first dialer supplier for small and medium sized call centers to deliver SIP-based functionality in addition to the current ISDN offering. 

 

With SIP technology, contact centers can offer customers multi-channel contact including voice, audio, text, data or video – for flexibility, scalability and cost efficiencies.

TouchStar (News - Alert) has said it is planning the deployment of next generation multimedia application boards with its TouchStar call centre system. This will enable small and medium sized contact centers to get the benefits of VoIP connectivity beyond purely cost savings. 

 
These high density boards decrease platform costs by reducing the number of servers required, reduce energy consumption, and decrease cases of platform failure with less hardware.

 

According to TouchStar CCS Managing Director Dave Fricker, “SIP is clearly going to be around for a very long time and our new technologies in effect future-proof our call centre solutions for any new developments.  We have added SIP capability to our traditional ISDN offering and we are totally committed to supporting all customers operating on that using our Dialogic (News - Alert) boards.”

Neo Media Solutions, a data management company, has claimed to have benefited from Touchstar’s SIP.   The company's IT Director, James Childs said, “SIP is a massive development within communications and as we have acquired a call centre system that is SIP-enabled, it has opened up a range of possibilities.  Naturally there is the multi-channel element but this also means we can connect our centers together and can be operated by a single call centre manager.  The developments also make the system more versatile and generally more cost effective which in the current difficult economic climate must be of paramount importance to any call centre operation.”