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Contact Centers Growing Thanks to Trade Group

By TMCnet Staff

Cloud contact center software leader inContact has just renewed its commitment to an important trade organization, as a continuing sign of its commitment to the industry and a willingness to help others.

The Call Center Network Group, known throughout the industry by its acronym CCNG, announced that inContact has renewed its partnership for another year.

“CCNG provides a great forum for real-world conversations about contact center challenges and best practices,” said Mariann McDonagh, CMO of inContact, about the contract renewal. “We appreciate working with CCNG, who brings together many customers and leaders in our industry to educate and empower contact center professionals to achieve their goals and to make a difference in their organizations.”

For those in the industry who may be unaware, CCNG partners participate in the ongoing Customer Experience & Engagement event series sponsored by CCNG. These are idea-generating, problem-solving, face-to-face events that include member presentations, town hall discussions, and small group conversations. The events, scheduled at various venues throughout the year, focus on topics including culture, social media, omni-channel, self-service, satisfaction, performance, training, workforce management, solutions, and more.

“The CCNG Member Network continues to grow and expand,” said Michelle Porterfield, Director of Marketing for CCNG. “It is our new partners and returning partners, such as inContact, who continue to add value and perspective to CCNG programs and events. These partners are a great resource for CCNG members as they share client successes, educational webinars, executive whitepapers, and so much more. We are pleased to have these companies as part of our network.”

Coming up in April, inContact will be part of the group’s presentation scheduled for Tampa, Fla. Titled “Customer Experience and Engagement,” the event will feature a Town Hall-type discussion on challenges facing the industry, before breaking down into smaller, more intensive discussions. A full breakdown of nationwide CCNG events can be seen HERE.