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CounterPath Deploys New Call Center Solutions to Expand Market

By Mandira Srivastava, TMCnet Contributor

CounterPath (News - Alert) Corporation, a developer of desktop, tablet and mobile VoIP software products and solutions, is installing call center solutions that are fulfilling the requirements of this increasing market as seen in the solutions provided to customers like Telmex (News - Alert), inContact, Telefonica and Vivo.

The call center market is projected to reach $337.8 billion by 2018.

Usually the companies that deployed call centers have to pay for high operational and capital maintenance costs, inefficient call handling systems and a limited ability to support remote worker capabilities.

However, an IP-based contact center has changed how the companies operate. This technology has increased efficiency, reduce costs, increased revenue and enhanced productivity. So lower upfront and maintenance costs, flexible deployment and administration capabilities, advanced security with signaling and media encryption, and improved teleworker independence are all driving the growth in call centers.

, “In today's competitive landscape, the ability to provide innovative communications solutions that meet and exceed market demand is critical,” said Todd Carothers, executive vice president of products and marketing at CounterPath. “Our call center solution, especially when combined with our CCS technology, is giving companies a cutting edge solution that doesn't just save them money -- it actually improves the way they support their customers.”

CounterPath's Bria clients and the Client Configuration Server (CCS) allow companies to easily deploy and manage thousands of softphones within their environment. The CCS offers a centralized provisioning and automatic software delivery platform. This platform enables center agents to be smoothly and quickly on-boarded with a fully configured softphone on a new workstation.

inContact, a cloud contact center operator in the U.S., has to date seamlessly integrated more than 21,000 custom-branded Bria desktop softphone clients with their cloud technology. Bria's intuitive user interface, HD quality audio and ability to be remotely provisioned allows inContact to provide a superior calling experience to call center agents.