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GreatCall Plans to Open a New Call Center

By Robbie Pleasant, TMCnet Contributor

GreatCall is opening a new call center, to be located in Reno, Nevada. The San Diego-based company, which provides the Jitterbug (News - Alert) cell phone service, will use this new center to help handle the growing demand from its customers.

The current call center, located in Carlsbad, will not be affected by the new one opening. The Reno facility is not a replacement, but an expansion, which is expected to employ up to 400 people in the years to come. This will help it provide customers with the services they need, such as live operator support ant 5Star Urgent Care.

As GreatCall has seen a massive influx of customers, with its customer base more than doubling in the last year, it has an increased demand that it needs to meet. As such, the Reno call center will provide more live operators to assist its many customers with the vital services they require.

The company is privately held, and serves customers through third-party-operated call centers in four other states. The Reno center will join the Carlsbad one as a company-owned call center, offering emergency response personnel, customer service representatives, live operators, and sales representatives.

“As mobile safety and health solutions become more prevalent each year, it is critical to meet this expanding demand with highly trained emergency responders and customer care representatives,” said David Inns (News - Alert), Chief Executive of GreatCall. “Our new facility and expanded team of experts will allow us to continue to provide the personalized service for which GreatCall is known.”

This is a fine example of a company expanding with its customer base. More customers means more demand, which in turn means new call centers which will offer more jobs to those who are skilled and in need of employment. It’s a situation in which the company, its customers, and its employees all win, made possible thanks to the quality apps and services the company offers.