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Indosoft's Q-Suite Helps TeleSpeak to Provide 'Contact Center Anywhere' Platform

By Amanda Ciccatelli, TMCnet Web Editor

Technology can provide your business with the edge it needs to compete, but deciding which technology is right for your business can be a challenge. Many businesses are adopting cloud-based applications to improve agility and reduce IT requirements. Cloud-based applications are hosted in a secure data center maintained by a service provider and delivered as an easy to use service suite. One solution that may be right for your business is a cloud-based call center – a hosted environment that enables users to perform product support, answer inquiries, collect payments, and complete sales via an Internet connection.

Indosoft (News - Alert) Inc.’s partner TeleSpeak is expanding to offer managed hosted contact center services using Q-Suite, a multi-tenant call center software for Asterisk (News - Alert). This will allow TeleSpeak to offer “Contact Center Anywhere,” its new managed services platform within its portfolio of cloud-based services. The company’s services are targeted towards inbound and outbound contact centers requiring multi-channel services including voice, Web, e-mail, chat and social media.

For more than a decade, Indosoft has been a global provider of its multi-tenant contact center suite, Q-Suite. The company has continued to deploy call center software to medium and large contact centers across the globe.

TeleSpeak provides collaborative, PBX (News - Alert), fixed mobile convergence and contact center solutions for mobile and distributed businesses. TeleSpeak’s suite of cloud-based services allow organizations to communicate effectively in today’s global market.

“The core of the “Contact Center AnyWhere” is a powerful call center ACD and Dialer platform for distributed call center setup. Our cost effective solution will effortlessly replace expensive legacy call center technologies with a powerful next generation platform with Workforce Management integration and Voice Recording analytics,” said Chance Myers, chief sales and marketing officer at TeleSpeak, in a statement.

Q-Suite is a next generation contact center automatic call distributor (ACD) that leverages the technology of Asterisk PBX, Linux, MySQL and Apache to provide a feature-rich, cost-effective solution. As it’s designed to work in a distributed environment within private and public clouds, its flexibility allows for setting up a partitioned multi-tenant deployment or a single tenant contact center to match individual organization needs.

Justin Traer, director of support services at Indosoft, added, “Q-Suite 5.7 allows managed and hosted service providers to offer advanced call center ACD, skills based routing, Queue priority, Dialer, Real-time Wallboards, Historical reporting, Web services integration, ability to theme the look and feel, Visual IVR builder and Agent Customer Interaction Script Builder, all out-of-the-box.”

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