TouchStar (News - Alert) today announced that its annual User Group Conference will be held in Vail, Colorado, from September 15 to 17, 2008, and that the company will unveil “innovative” new call center solutions there.

 

TouchStar officials say they’ll showcase the company’s new 2008 Enterprise Call Center software, integrated with NMS Communication’s carrier class hardware. With the technology, according to the company, call center workers can now get world class reliability and scalability. NMS’ high-performance development platforms for converged PSTN and IP telephony and video solutions are now being used as the base for a wide range of revenue-generating voice, video, and data applications worldwide, they say.

 

At Vail – a mountain town that’s hosting TouchStar’s largest event in 24 years – the company’s call center technology users will be able to engage in more social and active events than ever before, officials say. Apart from the important training period, activities will include a golf tournament, spa services, shopping, hiking, fly fishing, horseback riding, and other mountain activities, company officials say. Social events will be held in multiple locations in Vail Village during the event, according to the company.

 

The event starts as TouchStar and NMS showcase their new highly scalable and reliable enterprise call center software and hardware. TouchStar will follow up by discussing its newly announced free call center marketing service.

 

Attendees then can listen to industry-specific discussions and presentations, which are expected to be more interactive than ever, TouchStar officials say. Finally, TouchStar will demonstrate new applications that have already been released, such as: Best Time to Call, Real Time Data Exchange, and new Web applications. The company also is teasing the event with a “surprise” guest who will speak about leadership and customer service in call centers.

 

Rick Morris, TouchStar’s chief operating officer, said, “Our customers always anticipate the opening comments from our CEO, Steve Bederman (News - Alert). This year is going to be very interesting because Steve will make two exciting, even surprising, announcements. Steve is a visionary. Everyone in the communications industry is going to be interested in hearing what he says. Of course, Steve will also do it in his uniquely passionate and direct way.”