TDS Unveils managedIP Hosted Call Center
June 14, 2012
By Rajani Baburajan, TMCnet Contributor
TDS Telecommunications (TDS), a leading telecom provider in the U.S, announced the launch of managedIP Hosted Call Center that allows businesses to set up their call center “in the way that best meets their needs.”
The new managedIP Hosted Call Center connect callers and employees based solely on how a business wants to route calls—by product line, season, and to single or multiple locations.
“The biggest advantage of managedIP Hosted Call Center is that you’re able to maximize your employees’ time and deliver outstanding customer service,” said Scott Meier, manager of Commercial Product Management for TDS, in a statement. “It’s because businesses have the opportunity to route calls efficiently, choosing the call center size that’s right for the business and then managing the overflow before customers get busy signals. It’s seamless and effective.”
With managedIP Hosted Call Center, managers can monitor the calls of their employees to measure the volume and duration of the calls. They can also get detailed reports that can be used in meeting reporting and compliance standards. Regular reports can also be scheduled to automatically publish and then emailed to managers, directors, even the CEO.
In case of outage, the system switches over, giving customers the option to leave a message or route to another pre-established number. If someone forgets to set the “night” ring, the system automatically makes adjustments. It recognizes the time and realizes it’s past the scheduled “switch” time, so it changes over automatically.
The cloud based service relieves businesses from major capital investment. There’s no need to download software to employee’s computers- all of them are available in the cloud. There is no maintenance or upgrade charge associated with that. The service is accessible through any browsers including Mac, PC, and via Safari, Internet Explorer, and Firefox.
TDS Telecommunications recently published a white paper that offers insights into the value in business VoIP. According to TDS, businesses are switching to a VoIP-based technology for productivity and efficiency gains, to have a scalable system that grows with them, and to be prepared should disaster strike. Cost-savings are also one of the top reasons businesses are switching.
Edited by Amanda Ciccatelli