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inContact is Eager to Educate its Customers About Hosted Call Center Options

By Amanda Ciccatelli, TMCnet Web Editor

Hosted call center education services offered by inContact are a great learning tool for customers learning inContact software and services. The company is offering 25 percent off its instructor led education packages if booked by March 31, 2012. If you need help with Studio scripting or want additional training on reporting, inContact can help you with your hosted call center needs.

inContact’s recent blog post explains how customers can select from webinar sessions, live instructor-led training at the Salt Lake headquarters, or even have an inContact instructor come to your contact center.

Training sessions are for customers’ private learning and catered to meet their specific hosted call center needs. inContact customers that go through the company’s two-day studio training are able to make custom changes to their scripts quicker and save money by not having to engage inContact’s Professional Services. Without having to work with technical support, these customers have the ability to troubleshoot and resolve issues, reported Todd Hess, education and enablement consultant at inContact.

Education services provided by inContact can teach customers how to optimize the studio tools they already have and use those to improve their contact center. The company prides themselves in developing robust solutions that are extremely easy to use and only require very little training, and they know that every call center has its own unique needs and goals. inContact considers their customers to be partners, and want to help fulfill its partner’s goals by providing industry-leading call center training that will bring success to its customers. 

That is the very reason the company has developed a hands-on education program for its customers. inContact’s education program can help you master the company’s call center software solutions and maximize them to full potential. The company has developed a number of convenient options in order to cater to its busy customers.

 Training for inContact software in includes Instructor Led Education where students can come to the company’s education facility in Salt Lake City, UT or inContact world-class trainers can come to you. The training also consists of Instructor Led Virtual Education where the customer does not have to leave the office and can have that personal connection of instructor led education without leaving their desk via web conference. Another part of inContact training is self-paced eLearning where students can take education at their own pace with the internet based eLearning solution.

 If you’re looking for more than call center training and are interested in developing a smarter strategy for your call center, inContact also has a variety of Professional Services options available.