Call center solutions provider TouchStar (News - Alert), has announced its Enterprise Call Center System now provides enterprise clients with rapidly reduced costs.

 

The newly enhanced system, complete with support for NMS Communications Open Access carrier class media processing platform, also includes new load balancing and a multi-threaded software architecture to assist enterprise call centers in attaining scalability and reliability with their call center system.

TouchStar can now also scale to support thousands of call center agents anywhere in the world on a variety of networks.

To prove just how confident they are in the latest enhancements, the company is also giving away one of the call center systems by May 2nd.

Robert Killory, TouchStar's Director of Development said, "NMS and TouchStar are developing new functionality that will provide TouchStar clients with the opportunity to offer innovative value-added services on mobile and converged networks around the world. TouchStar clients gain reduced risk with two available hardware platforms, a wide range of functionality options, incredibly fair pricing, and a passionate business partner in TouchStar."

With NMS, TouchStar's clients are supported by "scalable high-performance development platforms for converged PSTN and IP telephony and video solutions designed to meet the connectivity, flexibility, and performance requirements of new applications such as VoIP gateways and IP media servers."

Brian Smits, TouchStar's Global Director of Marketing said, "This is a very exciting next step for TouchStar. TouchStar's larger competitors are going to have a difficult time competing with TouchStar's business model that offers fair pricing, open integration, all necessary features, and support for global networks. I guarantee that TouchStar can reduce enterprise call center costs with this innovative call center system. I am so confident that enterprise clients will immediately reduce expenses with TouchStar 2008 that I am going to give one away by May 2nd to prove the point."

 

Dialogic's (News - Alert) unified communications hardware platform is also compatible with TouchStar's call center software and the company has said additional technology platforms may also become integrated in the future.

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