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Hosted Call Center Provider Five9 Enables Full-Scale Capability Without Full-Scale Cost

The traditional call center existed to provide the governing organization with an interaction point between the company and its customers. The call center provided services surrounding incoming or outgoing calls and consisted of individuals occupying desks within cubicles in a physical building. 

A closer look at the call center today and a very different picture can appear. While a number of companies still opt for the physical call center, a number of other organizations are opting to leverage the power of the hosted call center. A key provider in the space is Five9 (News - Alert), which positions itself as the on-demand call center software leader. 

Five9 offers a full range of solutions to enable the hosted call center, including products that deliver the desired benefits of the on-premise infrastructure without the added hassle or expense of IT administration or hardware costs. As companies are increasingly recognizing the benefits of cloud computing, the demand for hosted call center solutions continues to grow. 

Any organization that runs its call center in the cloud can gain unprecedented business agility, while paying a lower total cost of ownership. Five9 also provides all the tools necessary to enable the call center to completely control its cloud-based solution. Five9 even offers the Cloud Computing Platform for Call Centers, which is positioned as the first to unify its software with other business applications already in place within the enterprise.

With a dedicated focus on the hosted call center industry, Five9 has a clear understanding of the mission-critical role the call center operation plays within any business. The company offers the largest engineering team within the hosted call center software industry, and has built a scalable and proven platform that can handle as many calls and agents as any call center operating anywhere in the world. 

Since its inception in 2011, Five9’s total size of its combined customers’ call center operations and hosted call center environments have grown to be considered among the largest call center infrastructure deployments throughout the world. Companies throughout the global marketplace can benefit from the company’s experience in the design and operation of large-scale, enterprise-grade data centers, network infrastructure, computing hardware and software. 

Five9 operates as an extension of its customers’ IT team, keeping the same standards of responsibility and accountability. When operating in the hosted call center space, the risks cannot outweigh the promised benefits and Five9 offers the technology necessary to mitigate the risks and enjoy a robust platform.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Jennifer Russell