TouchStar (News - Alert) (www.touchstar.com) has released a Virtual Call Center (VCC) System aimed to maximize the productivity of call centers while reducing overall costs. VCC serves multiple offices irrespective of their geographical location as well as at home workers.

 

VCC comes with advanced functionalities such as automated outbound dialing for sales productivity, advanced ACD and IVR, recording, monitoring, real time call activity analysis, scripting and regulatory compliance management. 

 

Upgrading phone systems to support VoIP is happening across many businesses worldwide to reduce the costs of long distance calls as well as network infrastructure costs. TouchStar says the VCC is a solution to these issues as it is a complete VoIP system. VCC also supports at-home workers.

 

Steve Bederman, TouchStar's CEO, said in a statement, “Virtual Call Center allows our clients to have their headquarters and their workers located anywhere in the world, while calling anywhere in the world. We have been using Virtual Call Center at TouchStar for over a year; we were the first beta site. Our cost savings have been huge and our customers have benefited by having all our worldwide offices on a single system."

 

In addition to the present launch of VCC, TouchStar plans to release another application this year, which will further increase the value and functionality of VCC.