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June 13, 2008

Sennheiser SH 330: For Perfect Communication - From Start to Finish

By Stefania Viscusi, Assignment Desk Editor


In today's highly competitive market, communications with customers, colleagues, partners and others is vital to success. Having a successful call can be the breaking point between a prosperous or short-lived relationship. For this reason, ensuring that you're equipped with the right equipment to support your communications is a must.

One of the most important pieces of equipment when it comes to the way most communications take place today is the headset. Ensuring that the headset you're using can support your call and provide a clear and consistent experience is necessary.

A superior headset will provide support for the user from the moment they put the headset on, until the call has ended and will offer advanced technologies to cut out disruptive background noises or other disturbances that can prevent communications from being clear.

Sennheiser Communications (News - Alert) best selling SH 330 headset offers users everything they need to ensure successful communications all the way through a call. Let's take a deeper look at the journey a headset takes through a telephone call.

At the beginning of the shift, the agent places the headset on their head. If the agent has to find out a way to make it more comfortable, it does not include the proper engineering for a custom fit right out of the box. Starting the day with a completely adjustable headset like the SH 330 goes a long way in making the start of each call effortless.
To further offer headset users with comfort, the SH330 also includes a self adjusting ball mounted speaker capsule and a 300 degree adjustable microphone boom for comfort and optimal speech clarity. Also, a special acoustic foam ear pad optimizes sound penetration around the center of the cushion and into the ear canal while minimizing leakage.

When the agent takes the call, it is best to have a clean desk with minimal clutter. Enter the SH 330 and Sennheiser’s entire line of headsets that feature direct connect compatibility without outrageously expensive cables or amplifiers. This is a cost and time savings as the agent has a clean workstation to work with and no fear of losing a call due to a dead battery in the amplifier.

Once engaged in conversation, the agent must focus their trained voice and ears on giving and receiving information. The SH 330 microphone features an industry leading noise cancelling rating and world renowned speaker quality. This will reduce time spent on the phone repeating information or asking for clarification.

Throughout the call, the agent may also be subjected to loud acoustic bursts such as that of a fax line, connection break-up, or perhaps an angry customer. The agents’ hearing is at risk to damage from these loud bursts, however the entire line of contact center headsets from Sennheiser features ActiveGard, an OSHA compliant hearing protection system, available even in a direct connect solution. Wirth this, the entire call will be comfortable and painless for the agent.

After the call, the agent can take off the headset and utilizing the self-cleaning, push-button Easy Disconnect. The SH 330 ships with a durable, drawstring storage bag to keep the headset ready for the next day of customer service, free from spills and abuse that may occur when the agent is not present.

When every second of a call determines the direction of a customer to your services, it is critical to have a headset that exceeds the performance expectations of a headset. The Sennheiser SH 330 may be as far as you have to look.

The SH 330 is also available as a dual-sided headset, called the SH 350.
For more, check out the Headsets channel on TMCnet.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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