In bid to bring even more enhanced communication capabilities to agents and customers, Sennheiser Communications (News
) offers the UI 760 Universal Interface.
With the UI 760, it is possible to have clearer, more feature rich communications in busy call centers and busy offices.
In these demanding work environments, better sound quality, connectivity and volume control can all have a positive effect of customer experiences and agent efficiency. The UI 760 is designed specifically for Sennheiser Communications headsets and replaces the UI740 AND UI 750 and is the ultimate in simplicity.
The UI 760 offers simultaneous headset connectivity to multiple communication devices such as a telephone console and PC. Now, managing calls and important customer information is a slick and streamlined process. To enhance the caller’s voice quality, a Sound Clarity function filters out ambient noise on demand—for better communications and business outcomes.
Call recording is becoming necessary for all call center communications as a way of ensuring quality and performance standards are met. The built in audio output makes integration into a call recording environment possible without the need for another interface.
Also included is dynamic volume control to average incoming call volumes, therefore minimizing volume adjustments on each call and protecting users’ ears from hearing related injury.
Other capabilities include an automatic power save function that preserves battery life for up to 2 years as well as a compact footprint and a 2-year warranty.