Unified communications is a popular approach to streamlining communication and collaboration methods within the enterprise. One value-added tool used in this space is the Microsoft (News - Alert) Exchange Server, considered to be the cornerstone of the company's UC solution.
This flexible and reliable messaging platform is known to help the enterprise lower messaging costs by 50 to 80 percent, increase productivity with anywhere access to business communications and safeguard the business with protection and compliance capabilities that help with the management of risk.
With the implementation of the Exchange Server 2010, the enterprise can reduce costs by addressing common infrastructure requirements, including backup, e-mail archiving, mobile e-mail access and voice mail. This reduced deployment cost can be achieved without the need for third-party tools.
High availability and disaster recovery are important considerations for all organizations. The Exchange Server 2010 introduces a simplified approach to high availability and disaster recovery so the organization can achieve new levels of reliability, while also reducing the complexity of delivering business continuity. When implementing this solution with FaxCore (News - Alert), the organization also gains access to a robust DR program.
Mobility and flexibility in today's market are much more than buzzwords as they are requirements in communications. With the enhanced universal inbox experience in Exchange 2010, users gain access to all of their business communications from a single location. FaxCore provides the ability to deliver faxes to EX e-mail addresses, while also allowing for the integration with EX for mixed addressed outbound documents.
When users are enabled for Microsoft Exchange Server 2010 Unified Messaging, users receive e-mail, voice and fax messages in their individual Exchange inbox. In the use of Officer Communications Server 2007 R2, users can optimize Chat to have topic-based, multi-party discussions.
When optimizing UC applications, the enterprise is better equipped to attract and retain employees as they can provide a flexible working environment for workers. This can reduce turnover and costs associated with hiring. At the same time, the organization is empowered to provide the latest tools that have a positive effect on attracting new talent.
In this age of environmental focus incorporated into mobility, virtual servers, mobile IM and messaging, mobile email, mobile FAX help to reduce travel and training costs, lower real-estate and facility costs, and reduced carbon footprint. Enterprises that have the ability to connect multiple locations (domestic or global) can achieve cost savings (voice/fax) and business continuity.
Modern companies need to empower their employees with the latest communications tools to maximize efficiency and revenues. All of the parts need to be integrated seamlessly, while also offering a short learning curve. Unified communications is critical to achieving this goal and running in a virtual environment is part of the efficiency and cost saving for the enterprise.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
Edited by Erin Harrison