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September 01, 2010
Iformata Conducts VNOC Symphony for Hosted VoIP Management
By Janet Li
Iformata Communications L.L.C. announces its VNOC Observer service for video conferencing and telepresence. Built to complement its VNOC Producer service, the two systems provide previously unattained automated conference monitoring, diagnostics, event correlation and management capabilities.
VNOC Observer ensures video systems perform at optimal quality, measuring and storing statistics of endpoints and infrastructure. Performance degradations are classified according to ITIL standards with automatic reactions according to predefined responses configured by an account manager. Numerous automated activities are customizable including notifications, reboots, resets, reconnections, on-screen messages, renegotiations, automatic switch-over facilities, ticket escalations, etc.
Tolerance thresholds may be heightened or relaxed by an account manager through a control panel, applying service definitions to systems, groups of systems, or an entire organization. Up to 75 metrics are monitored in real time for infrastructure and video endpoints, including video frame rate, negotiated audio and video protocols, overall bit rate, audio and video packet loss, mute status, and many other indicators.
VNOC Observer and VNOC Producer are part of the VNOC Symphony platform of tools and services, and are accessed through any of the VNOC Symphony user interfaces, including Microsoft Outlook, Lotus Notes, Apple’s iPhone (News - Alert) and iPad devices, web interfaces, IVR interfaces, and others. In operation, VNOC Producer executes requests from any VNOC Symphony interface while governing the transaction according to a process environment, managing both infrastructure and endpoints. In parallel, VNOC Observer collects device statistics for performance oversight, providing automated event correlation based upon predefined activities.
Together VNOC Observer and VNOC Producer provide numerous capabilities to a company’s fleet of video systems, including call setup, call monitoring, call teardown, pre- and post-meeting messaging, in-meeting messaging, video framing, custom triggered messaging, in-progress meeting modification and reframing, automated ticket creation, performance tracking, automated site sweeping, and many other functions.
VNOC Observer and VNOC Producer, as part of the VNOC Symphony platform, offer fully automated VNOC services to organizations, regardless of their size. The VNOC Symphony platform supports sole or mixed endpoints by Tandberg, Polycom and LifeSize (News - Alert), and it supports infrastructure by Tandberg and Polycom, managing port availability across multiple MCUs and making resource allocation transparent to user requests.
The VNOC Symphony platform and its associated tools are available through Iformata channels and partners.
Iformata Communications is the innovator of VNOC tools and end-to-end automation through its VNOC Symphony platform. The company is also the provider of choice for global enterprise firms, equipment manufacturers, and top-tier carriers for cloud based managed service offerings.
It provides a wide range of managed service options to give customers a range of service models to support their video management needs. With U.S. based offices in Ohio and Virginia, Mumbai and Bangalore, India along with Stavanger, Norway. Iformata is the provider of managed services and video network operations. Through relationships with major providers and other VNOC suppliers, Iformata’s Telepresence (News - Alert) Exchange is a video communications network connecting firms within a managed architecture.
In related news, Iformata Communications introduced its latest video network operations center (VNOC) application, the “VNOC Symphony” platform, for enterprise level video communication management.
Janet Li is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Erin Monda
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