With the help of InfoVista’s VistaInsight for Networks solution, communications service provider WOW! hopes to enable carrier Ethernet service assurance and equip its customers with self-service reporting capability.

Cash Hagen, chief technology officer at WOW!, remarked, “WOW! is dedicated to giving customers the best possible network services and products. To deliver the consistently excellent customer experience that drives business success, we must demonstrate the value and performance of our Carrier Ethernet services. VistaInsight for Networks’ real-time, web-based access to our network and service performance, combined with its sophisticated SLA reporting, gives us the support we need to achieve our objectives.”

According to InfoVista, the VistaInsight for Networks ensures the delivery of premium, high-value, IP-based services for managed and CSPs, mobile network operators (MNOs), and shared IT organizations. It features built-in support for multiple networks and services including IP/MPLS, MEF (News - Alert)-aligned Carrier Ethernet, mobile backhaul, IP-VPN, application-aware VPNs and Infrastructure-as-a-Service (IaaS).

WOW! can employ the InfoVista solution to showcase the quality of service through sophisticated customer reporting, provide safety for customers’ high-value business, enhance operational efficiency, and maintain high quality network and service performance. The VistaInsight for Networks is termed as a pre-built network performance management solution, providing the benefits of off-the-shelf software with the ability to cater to the specific needs of CSPs and also help them realize new revenue generating services.

Bernard Breton, senior vice president of Americas & APAC and chief marketing officer at InfoVista, added, “Real-time, on-demand, web-based access to performance SLAs are becoming table stakes in the retail and wholesale market. The need to quickly report on the ever-evolving network, along with the need to comply with specific customer quality and reporting requirements, is proving increasingly difficult for CSPs with their in-house solutions. We are thrilled to see another competitive CSP (News - Alert), especially one who puts emphasis on the customer experience, use our multi-tenant solution to not only meet these demands but enhance their offerings’ value to enterprise customers and monetize their Carrier Ethernet services.