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Verint, Unify Partner to Improve WFO for Contact Centers

Enterprise Communications Featured Article

Verint, Unify Partner to Improve WFO for Contact Centers

 
November 24, 2014

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  By Clayton Hamshar,
Contributing Writer
 


Verint (News - Alert) Systems, Inc., an analytic software and hardware solutions provider, has announced a strategic partnership with Unify, an enterprise communications software and services firm. The companies are wielding this alliance to focus on joint go-to-market strategies that leverage Unify’s strong presence among enterprises and Verint’s success and leadership in the Workforce Optimization (WFO) market.


Unify first announced its choice of Verint as a global strategic alliance partner in January 2014, and the partnership was formalized in August 2014. Under these terms, Unify resells Verint’s WFO solutions to a wider market, making the company’s acclaimed solutions available to clients around the globe. Conversely, Verint works with Unify to co-develop a strategy for adding new features to the latter’s contact center solutions and help its customers reach their full potential.

Unify’s offerings include a range of high-value packaged services with capabilities such as IP voice, web collaboration, videoconferencing and mobility. Additionally, the firm’s contact center solutions help clients maximize existing infrastructures, business processes and productivity.

“As a recognized leader in customer engagement optimization and workforce optimization, we welcome the addition of Verint solutions to our portfolio and look forward to the strategic initiatives that will drive business success for our clients,’ said Stephen Feldman, Director of Product Management for contact centers at Unify.

Verint’s WFO products help clients achieve operational excellence by focusing on the voice of the customer first. The company’s solutions enhance customer satisfaction and loyalty while at the same time reducing operating costs, illuminating revenue opportunities or competitive advantages and improving overall performance.

“Verint is very pleased to have entered into this relationship,” said Oren Stern, senior vice president of product strategy for enterprise intelligence solutions at Verint. “It broadens our footprint in the industry, furthers the availability of technology through a world-class partner ecosystem, and can bring customers even greater access to and benefit from both Unify and Verint solutions and services.”




Edited by Alisen Downey
Enterprise Communications Homepage





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