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January 25, 2013

Microsoft Lync Enables Powerful Enterprise Unified Communications

By Rory Lidstone, TMCnet Contributing Writer


Lync is Microsoft's (News - Alert) enterprise-ready unified communications platform, connecting people that use Windows, Mac OS X, Windows Phone, Android and iOS. Designed to provide a single consistent client experience for presence, instant messaging, voice and video, Lync enables rich communication with hundreds of millions of people around the world, be they other Lync users or Skype users.

In all, the unified communications platform offers a number of advanced features aimed at the enterprise, including persistent chat, extensive privacy settings, device switching during voice calls, enhanced 911 services and much more.

Lync has gained a large customer base since its release and is currently in use by major organizations including Sprint (News - Alert), Swisscom, the Dominican Republic Ministry of Education and the Commonwealth Bank of Australia, to name a few. Recently, Genesys announced Lync integration with its customer service platform, allowing companies to unite contact center interactions and enterprise communications.

Meanwhile, Microsoft Lync partners, such as AudioCodes (News - Alert), help to further enhance the Lync experience. This company specifically helps customers to implement Lync with compatible networking components, even offering a Lync training course.

AudioCodes recently furthered its Lync-related goals with the release of "One Voice for Microsoft Lync," an integrated line of products and services which exist specifically to simplify and accelerate voice enablement of Lync implementations. One Voice features a full line of IP phones, media gateways, E-SBCs, branch appliances, session managers and network management tools, as well as support and professional services.

For those interested in learning more, the entire line of One Voice products will be part of the Microsoft Lync Pavilion at ITEXPO Miami 2013, alongside a host of other Microsoft Lync partners — including Plantronics, Polycom and IntelePeer (News - Alert). ITEXPO Miami 2013 is to take place from January 30 to February 1 at the Miami Beach Convention Center.

Appropriately, AudioCodes will also participate in a conference panel about Lync adoption entitled "Migrating to Lync - ensuring success and avoiding the 'Pilot Trap.'"

To find out more about AudioCodes, visit the company at ITEXPO Miami 2013, taking place Jan. 29- Feb 1 in Miami, Florida. ITEXPO (News - Alert) is the world’s premier IP communications event. Visit AudioCodes in booth #522. For more information on ITEXPO, click here.




Edited by Brooke Neuman



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