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August 16, 2012

AudioCodes Enterprise SBC Now Certified by Gensys

By Rich Steeves, TMCnet Managing Editor

Part of being a successful company is seeing the coming trends and seizing on them. Another part of being the best is working with the best. Now enterprise session border controller company AudioCodes has fulfilled both of these goals in one fell swoop, achieving certification with contact center software provider Genesys (News - Alert).

Last month, AudioCodes came out with the Mediant 4000 enterprise session border controller, which is a highly scalable SBC that is perfectly suited for contact centers. The Mediant hybrid platform enables users to pace migration from TDM to IP, mitigating concerns and risk by supporting both TDM and IP connectivity on the same device.

Alan Percy (News - Alert), senior director of strategic marketing for North America at AudioCodes, acknowledges that IP telephony represents the future of contact centers. Since both inbound and outbound contact centers are very cost sensitive, VoIP is a viable alternative, and the Mediant 4000 SBC is a good fit for this space.

To this end, AudioCodes is now a complete connectivity partner for Genesys, their systems integrators and reseller partners. According to Percy, this certification will build a bridge between SIP trunking providers and the Genesys contact center community. He acknowledges that pure contact centers are growing, and this will help AudioCodes give SIP trunking providers access to a long list of contact center providers.

Percy notes that this latest certification marks the third strong tie between AudioCodes and upper-tier contact center providers, adding Genesys to Avaya (News - Alert) and Interactive Intelligence.

One company that has benefitted from working with both AudioCodes and Genesys is Lenovo (News - Alert). With Genesys SIP servers to provide the IP contact center functionality, Lenovo deployed AudioCodes enterprise SBS’ to create a state-of-the-art, secure and reliable VoIP infrastructure with built-in survivability for its remote agent offices in case of lost connectivity. As a result, Lenovo has moved from an outsource service operation into a fully in-house managed operation in just a few months.

For more information on AudioCodes products and services for Genesys customers, click here.

AudioCodes is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit AudioCodes in booth #808. For more information on ITEXPO West 2012 click here.

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