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April 16, 2012

AudioCodes Improves Caller Detection Capabilities in Answering Machines

By Oliver VanDervoort, Contributing Writer

AudioCodes, a major U.S. provider of VoIP solutions for businesses and call centers, just juiced up one of its signature products. For call centers – especially automated facilities – one of their biggest problems is detecting when they don’t get an answer. These businesses want to be able to leave a message that is actually understandable, rather than one that records half way through because of the answering machine. 

The company recently announced they have retested their answering machines detection algorithms, and the program has succeeded in all important areas. These Answering Machine Detection (AMD (News - Alert)) algorithms have become a huge boon for outbound call centers because the companies are simply able improve their efficiency when they can more easily detect either an unattended call or digital device.

This particular program was closely examined for its Mediant Media Gateways and Genesys (News - Alert) on Demand services. AudioCodes is the only media gateway vendor included in the Genesys SIP Select program. 

“The success demonstrated by AudioCodes (News - Alert) in their testing is excellent news for Genesys customers”, said Richard Barton, Director of Product Management, Genesys. “With our migration to pure SIP, having reliable and high performance call progress and answering machine detection is imperative for outbound contact center efficiency.”

AudioCodes has ascended the ranks of this particular business sector through continued adjustments of its algorithms for various formats. At the end of 2011, the company announced it had finished call recording qualification testing for the Microsoft (News - Alert) Lync network. If the company continues to work this well with specialized high tech networks, there’s no reason AudioCodes won’t be the most trusted name in this particular sector.

Edited by Braden Becker

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