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March 22, 2012

AudioCodes Delivers Enterprise VoIP Call Quality Monitoring

By Chris Freeburn, TMCnet Web Editor

With business increasingly turning to IP telephony to handle inbound and outbound call volume from call centers and internal operations, developing solutions to provide quality monitoring for Internet-based calling are in demand. Israel-based AudioCodes (News - Alert), a provider of Voice over IP (VoIP) technologies and voice network products, has launched its Session Experience Manager (SEM), which monitors, analyzes, tracks and controls incoming and outgoing enterprise IP voice calling quality in real-time.

The company cited a study by Frost & Sullivan (News - Alert) that indicated that the global network performance monitoring and management solutions market had sales of $1.49 billion in 2010. Frost & Sullivan noted that the market was expected to have a double-digit compounded annual growth rate, growing to a projected $3.37 billion in 2017. AudioCodes positions SEM as a user-friendly and flexible solution for enterprises of all sizes. SEM features a number of tools to create a comprehensive view of voice quality of experience (QoE) for business networks. Included in SEM are network views charting devices and associated voice quality, graphic illustrations of VoIP calls metrics, convenient drill down details of a given call, traffic trend analysis to identify current and future bottlenecks, active and historic alarms display, and flexible pre-defined reports. The solution also features a tool for assessing fax transmission quality.

“SEM provides enterprises with the confidence that their VoIP network and services are effectively utilized, function well and deliver the expected Service Level Agreement (SLA),” said Nimrod Borovsky, VP Marketing at AudioCodes, in a company statement. “It is an ideal solution for contact center environments, distributed enterprises with remote users and multiple branches, businesses connecting to SIP trunking providers and many other organizations that want to reap the benefits of VoIP and Unified Communications (News - Alert) services while experiencing high quality voice communication.”

The company noted that SEM supports the AudioCodes Mediant family of Media Gateways and Enterprise Session Border Controllers. The solution has been combined with AudioCodes’ Element Management System (EMS), giving IT managers the flexibility to alter the configuration of AudioCodes networking devices as a solution to fix QoE issues pointed out by SEM. SEM does not require special hardware-based probing elements. The company said SEM can be installed as a virtualized solution.

Edited by Rich Steeves

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