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July 06, 2011

AudioCodes Launches SmartTAP Call Recording Solution for Microsoft Lync

By Rajani Baburajan, TMCnet Contributor

AudioCodes, a provider of VoIP technologies, announced the expansion of Microsoft (News - Alert) Unified Communication product portfolio with the addition of an IP based call recording solution.

The new SmartTAP for Microsoft Unified Communications (UC) enables the recording of key business interactions within the Microsoft UC environment, including Microsoft Lync and Office Communications Server R2.

SmartTAP is an ideal solution for companies in the financial services sector, as well as other highly regulated industries that demand compliance recording, according to company officials. SmartTAP is also ideal for mitigating liability, customer disputes, and quality assurance.

“As more Enterprises adopt Microsoft Lync as their unified communications platform, the need to record critical voice conversations is increasing rapidly,” said Nimrod Borovsky, vice president of Marketing at AudioCodes, in a statement. “We are pleased to now offer a call recording solution as part of our overall Microsoft Unified Communications (News - Alert) strategy.”

SmartTAP can be easily configured using an intuitive Web-based interface. This simplifies system deployment and reduces the need for support. SmartTAP is compatible with VoIP, Time Division Multiplexing (TDM), and hybrid telephony environments.

SmartTAP records calls without consuming valuable resources, such as conferencing services. For example, prairieFyre Software, which provides contact center solutions for Microsoft Lync, says SmartTAP deploys a certified plug-in on the Lync server that decrypts SRTP signaling thereby preserving data integrity, conversation quality and ACD performance.

As voice conversations are recorded in Microsoft's native RTA codec, it requires no additional PBX (News - Alert) setup or configuration.

SmartTAP can be installed on stand-alone servers, or it can be integrated into the AudioCodes Mediant 1000 platform, that is also qualified as a Microsoft Enhanced Gateway (News - Alert) and Survivable Branch Appliance.

SmartTAP supports up to 300 concurrent calls on a single server and complements the existing line of AudioCodes products for the Microsoft Lync environment, company officials said.

Back in May AudioCodes announced it is presenting its Enterprise Session Border Controllers (SBCs) as tools to provide secured SIP connectivity between existing Skype Connect and Microsoft Lync.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Carrie Schmelkin

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