Session Border Controllers
Enterprise SBC Feature
March 28, 2011
Fax: Still Necessary for Business, But VoIP Migration Issues Persist
At the recently-concluded ITEXPO East 2011 in Miami, TMC’s Erik Linask (News - Alert) interviewed FaxBack’s VP of Operations, Quentin Dible.
Faxing itself is a core business communication that does get overlooked. For cases where signatures or quotes are needed it’s still the preferred mode of business communication.
Linask said one thing that had struck him in the past six months is that there seems to be more of an interest in fax than there had been previously. Dible agreed, saying one of the big pushes for that is when people migrate to VoIP, and they’re still dependent on fax, there are sometimes connection issues. “It’s been a huge push to make that fax machine that people still need work much better.”
More specifically, it’s a fax Analog Telephone Adaptor instead of using SIP, Dible said, to talk across the network. “We have actually embedded in the Audio Codes ATA some new technology that uses https as a fax platform to communicate.” The reason for this is that it’s easier to go through firewalls, encryption is easier with SSL, and “we get the reliability we need,” Dible said, even over satellite connections.
For verticals such as oil and gas construction sites, where they’re dependent on cellular links and they are still dependent on fax machines, they can get the fax to work well from point to point.
Explaining why his company has chosen to work with AudioCodes (News - Alert), Dible said because of the quality of their media gateways. “Their ATA is the ideal platform for us to launch this on,” he said, citing the reliability and technology needed.
The company is targeting primarily the SMB space, but also large enterprises with remote offices, which connect via Internet and long-haul link.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Jennifer Russell
Related content you may also be interested in…
Enterprise SBC Podcast
The Future of IP Fax
TMC's Erin Harrison speaks with Sagemcom's John Nikolopoulos and Alan Percy from AudioCodes.
Your new VoIP Network is working great� Right?
This paper discusses the importance of measuring and monitoring the voice quality of VoIP calls traversing the data links into a corporate network. Data collected must be viewed in the context of the network topology, and should provide enough insight and detail to enable network engineering and troubleshooting. The Session Experience Manager from AudioCodes is introduced as a way to achieve this goal.
Consistent Performance on Access Devices
Service providers that used to offer enterprises and SMBs basic communication services around voice and data are now facing an increasing demand for more advanced services.
High Definition IP Phones
The AudioCodes 300HD and 400HD series of IP Phones are an important addition
to our VoIP product offering for the service provider hosted services, enterprise IP
telephony and contact center markets. Based on the same advanced, field-proven underlying technology as our other VoIP products, AudioCodes High Definition IP
Phones enable systems integrators and end-customers to build end-to-end VoIP solutions.
MediantTM 4000 Enterprise Session Border Controller (E-SBC)
AudioCodes MediantTM 4000 Enterprise Session Border Controller (E-SBC) is a member of the AudioCodes family of Enterprise Session Border
Controllers, enabling connectivity and security between enterprise and
Service Providers VoIP networks.
Chiang Mai University Case Study
Chiang Mai University, one of Thailand�s leading academic institutions,
selected AudioCodes Mediant 1000 Enterprise Session Border Controller
(E-SBC) to provide reliable and secured SIP trunking for its new Toshiba Strata
CIX IP-based communications system.
Public Sector Company in Mexico
A large public sector organization in Mexico selected AudioCodes gateways to provide VoIP connectivity for its nationwide Microsoft Lync deployment. The gateways enable communication with existing legacy equipment and the PSTN, while the addition of Survivable Branch Appliance functionality at branch offices ensures uninterrupted service in the event of a WAN outage.
420HD IP Phone
AudioCodes superb voice quality is your key to the world of clear business communications.
As HDVoIP significantly improves voice intelligibility and clarity, it enhances worker collaboration and bridges geographical gaps with remote branches.
Residential and Mobile Service Providers are constantly being challenged by customers who are driven towards cost-effective offerings. These offerings enable them to be connected both inside and outside of the home by leveraging low-cost VoIP and Wi-Fi based services.
Mobile VoIP Platform
AudioCodes VMAS (VoIP Mobile Access Solution) enables service providers to attract new customers and retain existing customers by offering mobile VoIP connectivity over Cellular Data or Wi-Fi networks, lowering end-users� roaming costs and extending voice coverage area.
Mobile VoIP Solution for Cellular Network Offload
Cellular service providers are looking at Wi-Fi as a solution for offloading traffic from their cellular
networks. AudioCodes VMAS Mobile VoIP solution allows cellular subscribers to continue to benefit
from the cellular network using private and public Wi-Fi connections.
AudioCodes Media Gateways - The Perfect Replacement for
AudioCodes high-availability VoIP Media Gateways provide a future-proof alternative
for Nortel Passport multi-service switches. With a large global install base of Nortel
Passport platforms, significant business opportunities exist with companies aiming to
replace their legacy equipment with future-proof, IP-based solutions.
Distributed Contact Centers
Many enterprises with Contact Centers employ far more agents in distributed enterprise locations
than at headquarters in the same location as data centers. These distributed Contact Centers
need a network infrastructure in the branch offices that performs as well as the one in the
centralized headquarters, featuring high availability and minimized disruption.