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RedSky's E911 Manager Provides Location Information Management for Nortel Customers

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TMCnews Featured Article


March 04, 2009

RedSky's E911 Manager Provides Location Information Management for Nortel Customers

By Tim Gray, TMCnet Web Editor


E911 location information management solutions provider RedSky Technologies today announced its E911 Manager has successfully completed additional compatibility testing with Nortel’s (News - Alert) Communication Server 1000 (CS 1000).

 
The Chicago-based RedSky’s E911 Manager with Network Discovery release 5.5 was tested in a Nortel lab facility and is now verified as compatible with CS 1000 release 5.5. E911 Manager is now verified as compatible with both the Nortel Communication Server 2100 (CS 2100) and the CS 1000, according to the company.
 
"RedSky offers a comprehensive E911 solution for Nortel CS 2100 and CS 1000 customers. E911 Manager's enhanced Network Discovery is ideal for large customers who need to identify callers down to the desktop," said Bob Kimble, RedSky director of Business Development for the Nortel Channel.
 
E911 Manager is a high-performance enterprise-wide server-based E911 solution that works within Avaya, Cisco and Nortel networking environments. RedSky’s E911 Anywhere Hosted solution provides E911 functionality to small- and medium-sized businesses (SMBs) through a monthly service plan.
 
Kimble says by focusing on products such as E911 Manager that has the Nortel Compatible Product brandmark, customers  realize a reduction in total cost of ownership, as these products have been verified to use established, supported Nortel interfaces and integration specifications. 
 
In addition, the E911 Manager automatically manages E911 for enterprises by automatically tracking and managing location information for analog, digital and IP phones within an enterprise so employees can be easily located in an emergency.
 
A single E911 Manager server is scalable to connect to multiple CS 1000s (or other call servers/PBXs) throughout the enterprise to protect thousands of employees across multiple buildings regardless of geographic boundaries. E911 Manager is built on the .NET (News - Alert) architecture with a native LDAP data store and is architected to meet the scalability, security and uptime requirements of modern enterprise applications.
 
RedSky is an active voice in the E911 industry, participating in the working committees of the National Emergency Number Association (NENA) and the Association of Public-Safety Communications Officials (APCO), the leading advocates and standards bodies for 911 in North America. Additionally, RedSky participates in FCC (News - Alert) policy proceedings that shape the policies, legislation and technical standards that govern E911 service.
 
And the continued development of thse services will likely play an increasingly role in telcom in the coming years as sales of voice-centric IP phones for the business sector are taking off, according to the latest study from In-Stat (News - Alert).
 
In fact, as TMCnet recently reported, the Arizona research firm says IP adoption among enterprises will drastically outpace the consumer segment by more than 10 to 1.
 
“Within the business market, corded IP phones remain the standard, and will continue to dominate the enterprise IP phone market through 2012,” said Norm Bogen, In-Stat analyst.
 
The shipments of voice-centric business IP phones will approach 31 million by 2012, according to the study.
 
The E911 Manager makes extensive use of Web services for notifications and reports and can be administered from any browser-based PC on the network. A full suite of reports, notifications and scheduled tasks provide easy, automated administration to support the entire enterprise.
 
Network Discovery is an optional feature of E911 Manager that communicates in real time with call servers like the CS 2100 and CS 1000 to capture the precise location of IP phones, according to the company.
 
The Communication Server 1000 is a full-featured IP PBX (News - Alert) solution and a cornerstone for Enterprise unified communications deployments from a few hundred to several thousand users. The Communication Server 1000 provides the benefits of a converged network plus advanced applications and over 750 world-class telephony features. Fully distributed over IP LAN & WAN infrastructure with built-in reliability and survivability, Communication Server 1000 supports business-critical applications, including unified messaging, customer contact center, IVR, wireless VoIP and IP phones.
 
The Communication Server 2100 is a large-scale enterprise converged solution based on its carrier derivative, the Communication Server 2000, which is deployed and proven in the world’s leading service providers’ networks. The Communication Server 2100 addresses the needs of demanding large enterprises and the U.S. government with a highly scalable converged solution deploying a “best of all worlds” philosophy. The Communication Server 2100 incorporates Nortel’s leading enterprise features and applications, plus combines the carrier attributes of scalability, reliability and networking typically only found in carrier solutions.
 
E911 Manager is available to Nortel customers from RedSky or through authorized Nortel business partners.
 

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.

Edited by Tim Gray







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