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The Trends in E911 for the Enterprise

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TMCnews Featured Article


August 20, 2012

The Trends in E911 for the Enterprise

By Juliana Kenny, TMCnet Managing Editor


Next-generation communications technology is developing at lightning speed; it is difficult for consumers to keep up, let alone businesses. The developments in E911 have been changing the scene for the enterprise, and in a recent podcast with Nick Maier, SVP of RedSky (News - Alert) Technologies, he surmised the most relevant trends that enterprises need to consider to adequately stay on top of how the E911 world is changing.


The trend that is changing, not just E911, but most of communications technology, is the migration to the cloud. “E911 has traditionally been a software application that’s installed inside the enterprise, and an E911 application communicates with your call server or your PBX (News - Alert) to track the location of users that are on the enterprise phone system… The cloud has really fundamentally changed the way that E911 can be handled,” said Maier.

What the cloud does for E911 is essentially simplify the centralization of 911 calls. RedSky’s solution, E911 Anywhere, performs exactly this task: It is a cloud-based service that can accept a 911 call in the enterprise and route it to any 911 center in the U.S. or Canada. This service ultimately saves time and money as enterprises move their call processes onto IP networks.

Maier detailed exactly how the cloud, and specifically cloud-based E911 processes, benefit the enterprise during the podcast. The cloud enables businesses to consolidate telephony applications into data centers, consolidate networks, and centrally view and dispatch calls to 911 centers through the IP network. The cloud provides the ability for enterprises to connect all of their locations for seamless call transfers while monitoring calls and location information through the cloud.

He noted that one of the biggest advantages of this cloud-based migration is the simplicity of it all. As enterprises move to session initial protocol (SIP) networks, the centralizing of communications becomes possible, and for an enterprise, moving to SIP trunking and connecting remote locations to a core network “allows you to eliminate local trunking out at those remote sites,” according to Maier. Eliminating local trunking saves buckets of money. Sounds like a win-win situation.

Listen to the entire podcast here to gain Maier’s insight into the upcoming trends in the E911 space, and to hear more about what enterprises should be aware of concerning the development of E911.



 Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman







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