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E911 Hosted Solutions Feature Articles Archive
5/23/2012
Oklahoma County Forms E911 Advisory Board Though the United States may be no closer to having a federal enhanced 911 (E911) law on the books, some states and local governments are taking the initiative to address this important safety concern. One Oklahoma County, Rogers County, has decided to create an advisory board with the express purpose of overseeing operations and functions of E911 throughout the region.
5/21/2012
E911 Hosted Solutions Can Prevent Misrouted Emergency Calls Administrators were forced to call 911 when a pair of kindergarteners went missing, but instead of reaching local operators, the call was routed to an emergency call center in Canada. Yes, Canada.
5/16/2012
Does the United States Need Federal E911 Legislation? For those of us who need a refresher on our Constitutional law, the Tenth Amendment to the US Constitution states that any powers not granted to the federal government are the purview of state governments. In a lot of cases, this provision works well, as states can set their own speed limits, for example, or make their own decisions on statewide standardized testing for grade school students. But sometimes, when there is an issue of public health and safety in the balance, it's better to create a federal law that supersedes the various laws that hold sway in each state. This especially holds true in the case of enhanced 911 legislation.
5/14/2012
Is the Answer to the 'Great E911 Debate' Simple? Because of challenges associated with the deployment of the latest VoIP and IP communications technologies, many large enterprises are finding that they need E911 hosted solutions. The question arises, however, as to where a large corporation can obtain the best solutions to meet these important requirements. They key to a good E911 hosted solution, according to Kevin Kito, regional account manager at 911 ETC, a provider of enhanced 911 solutions, is to keep things simple.
5/10/2012
Why Enterprises with IP Communications Need E911 Hosted Solutions So many companies have made the move to IP-based communications, seeking cost-savings, efficiency and clarity. In doing so, they have made strides in improving communications and lowering their bottom line but, frequently, these companies do not realize the larger ramifications of these moves, especially in relation to emergency services. But these companies, when making their decisions, should always take a moment to consider the benefits of E911 hosted solutions.
5/8/2012
Vermont Launches First Statewide Text-to-911 Trial for Emergency Help As part of a six-month trial to test the potential of text-to-911 technology, Verizon Wireless customers can send a text message to 911 for emergency help from locations in Vermont. From now until October 15, 2012, the Williston Public Safety Answering Point (PSAP) will accept 911 text messages from Verizon Wireless customers, said Verizon. The text-to-911 technology is the result of collaboration between the Vermont Enhanced 911 Board, Verizon Wireless and Intrado, a Colorado-based emergency communications technology provider.
5/3/2012
Keeping E911 Simple: Education Opportunities Upcoming at IAUG Within the changing landscape of telecommunications, 911 has to be able to adapt to the evolving needs of the enterprise. As organizations continue to flatten, consolidate and extend their networks utilizing IP and SIP, the ability to bypass traditional PS/ALI and utilize a Voice Positioning Server for E911 becomes a possibility. Enterprises can route their 911 calls to the nearest Public Safety Answering Point via a centralized, cloud-based service and cut significant cost and effort involved by doing so.
5/2/2012
Visually-Impaired Call Taker Wins 9-1-1 Dispatcher Award or the past thirty years, Junior Lolly has been helping save lives. He has worked as the lead call taker at the Liberty County, Florida 9-1-1 call center since 1980, processing more than 300 calls per day, triple the number he faced when he started. And, by the way, Lolly has been blind since the age of twelve.
4/23/2012
For E911 Hosted Solutions, Simpler is Better In today's world of telecommunications, most technologies just seem to be getting more and more complicated. As companies implement VoIP services and IP PBXs and Unified Communications, the complexity of technology can seem daunting to many. But there are some forms of communication that are far too important to be complicated. When it comes to emergency 911 services, for example, simpler is always better.
4/17/2012
eVigilo to Boost Existing Alert System Using Mass Media Channel A pioneer in geo-targeted mass notification systems, eVigilo is all set to realize its vision for a multi-channel alert and notification system with a unique proposition for TV and radio that is to be demonstrated during EU Emergency Services Workshop -- EENA 112 in Riga, Latvia, to be held from April 18-20, 2012.
4/17/2012
Aculab Provides Support to New Emergency Number Standard Aculab today issued a statement congratulating the European Emergency Number Association (EENA) for releasing Next Generation 112 Long Term Definition into public consumption, a new standard for emergency service numbers.
4/16/2012
E911 Hosted Solutions Provider 911 ETC Assists Fortune 500 Company For some, the month of April represents the beginning of baseball season. For other's it's all about planting gardens or doing taxes. But for the National Emergency Number Association (NENA) it is National 9-1-1 Education Month. All throughout April, the organization is attempting to bring awareness of the changing face of the emergency response industry and the challenges that IP telephony solutions bring, challenges that require Enhanced 911 (E911) hosted solutions.
4/13/2012
2012: A Banner Year for E911 Hosted Solutions Avaya's Mark Fletcher traveled to Washington recently to attend the aptly named "9-1-1 Goes to Washington," an event sponsored annually by the National Emergency Number Association (NENA).
4/10/2012
National Organization Promotes 9-1-1 Education in April As a child, one of the first phone numbers we memorize is our home phone number. After that, we might learn the numbers of trusted family friends, neighbors or relatives. But there is one very simple, very important phone number that every American learns from an early age. That number is 9-1-1, and this month, a national organization is promoting education and information about that very important number.
4/5/2012
Is It Necessary to Use Consultants for E911 Hosted Solutions? When it comes to E911, or enhanced 911, there are a lot of gray areas. It seems as though many enterprises are unaware of the technologies available to them in regards to an E911 hosted solution, mostly due to the fact that there is lack of knowledge within the community.
3/28/2012
iPad App Will Help Facilitate E911 Hosted Solutions What is the best way to describe Hamilton County, Illinois? Rural comes to mind. And in an area like this, E911 responders can face a lot of challenges when trying to locate a person in need quickly and accurately. Luckily, there's an app for that. GeoSpatial Expert's GeoJot field data collection app, available for the iPad, will facilitate E911 hosted solutions in the Illinois county. While also useful for tax assessment, the app, which helps correlate street addresses and parcel coordinates, will allow Hamilton County to update its property and address database to meet E911 standards.
3/26/2012
E911 Hosted Solutions: Michigan Looks to Swat down Swatters What is swatting? Well, in this case, it's not the act of squashing a mosquito or shooing a fly. It refers to the act of calling 911 and faking an emergency in hopes of eliciting a response from the Special Weapons and Tactics (SWAT) team. For some, it appears that the height of amusement is sitting back and watching a startled neighbor's home invaded by specially trained law enforcement officials acting on bad information.
3/19/2012
911 ETC Heading to Enterprise Connect to Spread the Word on Avaya DevConnect Program Next week, hundreds of forward-thinking companies in the communications industry will head to Orlando, Fla., to take part in Enterprise Connect, an annual event focusing on the ways trends like unified communications, mobility, SIP trunking, the cloud and collaboration are changing business. But, for one company in particular, the premier enterprise conference and expo has perfect timing.
3/13/2012
MSAG and GIS Key to Proper Routing with E911 Hosted Solutions Getting E911 calls to the proper public safety answering point (PSAP) involves the use of caller ID. But not much can happen without the master street address guide (MSAG) database, especially if the agency is relying on E911 hosted solutions. MSAG is the key to proper routing, according to this Avaya blog. For next generation 911, which includes E911 hosted solutions, the reliance on automatic location identification (ALI) and automatic number identification (ANI) technologies will eventually fade away.
3/6/2012
Avaya Taps 911 ETC for DevConnect Select Product Program E911 hosted solutions expert 911 ETC is one of eight Avaya partners to be selected among the hundreds of DevConnect Compliance-tested solutions available from Avaya's technology partners for Avaya's DevConnect Select Product Program, a new initiative designed to streamline the way customers purchase Avaya-compatible, third-party collaboration applications.
2/28/2012
E911 Hosted Solutions: Texting to 911 Has a Long Way to Go Whenever a major national story attains headline-worthy status, like that of yesterday's school shooting at a small-town school in Ohio, much attention is called to what information was relayed on 911 calls. In this case, several student and staff witnesses placed calls to 911 response centers from locked classrooms and closets as they hid from the shooter, and feared for their lives.
2/21/2012
E911 Hosted Solutions: FCC Extends Outage Reporting Rules to VoIP Service Providers As interconnected VoIP services become an increasingly popular alternative to the traditional telephone service, more attention has been paid to its resilience and reliability in times of crisis. Last week, the Federal Communications Commission took an additional step to fulfill its obligation to ensure the public can place 911 calls, regardless of the technology being used.
2/14/2012
Non-Profit Recommended to Management Infrastructure for E911 Hosted Solutions A federal advisory committee's recent report says success of a next-generation public safety communications network, which would provide the infrastructure for E911 hosted solutions, is reliant on the leadership of a single, non-profit source.
2/8/2012
E911 Hosted Solutions: Beware False Claims from App Providers The technology currently available for location reporting from a variety of devices only allows a limited amount of mobility on the part of the general public, which indicates a change is needed. Consumers and business professionals today are on the go, making necessary for 911 staff to ask of every caller their specific location. In fact, according to this Avaya blog, some estimate that the callers are asked this question 340,000 times a year as most 911 systems are based on a correlation of physical addresses tied to the telephone number.
2/3/2012
Exploring the Right Approach to E911 Hosted Solutions When trying to determine the best approach to implementing your E911 solution, it's important to examine the size of the Emergency Response Location (ERL) as it is the granularity provided to the PSAP. There is a deeper granularity to consider, the level provided to the local internal first responder or security staff.
1/26/2012
Smart911 Technology Receives Widespread Industry Accolades in 2011 Rave Mobile Safety's Smart911 technology had quite a lot to celebrate in 2011 with all the industry acclaim in received and, accordingly now the technology is available to over five million citizens across 20 U.S. states including Florida, Pennsylvania, Texas, Kentucky, Georgia, Missouri, Illinois and Tennessee, among others.
1/23/2012
E911 Hosted Solutions: a Streamlined, Economic Approach to Saving Lives When it comes emergencies, the priority is to ensure that first responders can get where they are needed, and quickly. Enhanced 911 services, or E911, is a location-based technology that supports this priority in an environment where mobile devices and multi-building locations are the norm. To streamline information delivery and support, E911 hosted solutions are gaining in adoption.
1/19/2012
E911 Hosted Solutions Offer Improved Response at a Lower Cost Next-generation 911 services could include enhanced 911 (E911) hosted solutions as first responder agencies leverage innovations in the cloud. With the advancements available in this space, adoption will rely heavily on government agency support. Fortunately, as captured in this Avaya blog, a huge proponent of the next generation 911 services is Federal Communications Commission Chairman Julius Genachowski. He would like to see communication between citizens and their 911 services on par with the way citizens use technology to communicate with each other: multimedia communications, not excluding text messaging, video and pictures.
1/13/2012
New York City Launches $680 Million E911 Call Center More than 10 years after the horrific events of Sept. 11, New York City's 911 operators are now about to provide callers with specifics about emergency events. The changes are in response to what the Sept. 11 Commission determined were flaws in the city's E911 system, according to the Associated Press. The commission found that the city's emergency response system failed to give "potentially lifesaving information" to people trapped inside the burning World Trade Center, which ended up collapsing, killing more than 2,750 people in the attack on the Twin Towers.
1/5/2012
New York Congresswoman Intros Bill to Support Next-Generation E911 With E911 hosted solutions being implemented by enterprises, universities and public institutions around the nation, New York Congresswoman Kathy Hochul (D-NY26) feels that the federal government needs to do more to enhance its own 911 communications systems.
12/27/2011
E911 Hosted Solutions: Michigan Granted Extension for E911 Compliance To top off quite a momentous year for the E911 industry, one state that underwent hefty legislative processes throughout 2011 looks to be on its way to ensuring comprehensive E911 compliance within organizations, from universities and public institutions to enterprises and SMBs.
12/19/2011
TCS Wins Contract to Supply Next Generation 911 Systems and Services TeleCommunication Systems, Inc. (TCS) has won a three-year contract from North Central Texas Council of Governments (NCTCOG) to supply Next Generation 911 (NG911) systems and services. NCTCOG will use TCS NENA i3-based solution that will enable area PSAPs to support future emergency requests. This will also enable NCTCOG's emergency services network to comply with the National Emergency Number Association's (NENA) i3 standards.
12/19/2011
Virginia's Franklin County Upgrading to Next-Generation 911 System Franklin County in Virginia plans to deploy a next-generation 911 network beginning in 2012. Franklin County has previously faced some criticism for their system currently in place. Last week, Franklin County officials met with manufactures of its emergency 911 dispatching software for overcoming what one official has called "roadblocks."
12/16/2011
TeleCommunication Systems to Trial SMS 9-1-1 Technology at University of Maryland TeleCommunication Systems (TCS), a provider of secure mobile communication technology, and the University of Maryland, announced a partnership to launch a beta test of SMS 9-1-1 technology on the College Park campus.
12/13/2011
E911 Hosted Solutions Leader 911 ETC Looks Ahead to 2012 It's been a milestone year for the E911 movement, and one that has certainly paved the way for organizations to re-examine their existing 911 infrastructures. From developments on the legislative front, to new integrations and the introduction of next-generation E911 solutions, it's clear the E911 solutions industry is getting closer and closer to making E911 at the state level a reality.
12/12/2011
InterAct Public Safety Intros New Law Enforcement Features InterAct Public Safety, a provider of incident-response and management software solutions which allow first responders to coordinate, communicate and react to emergent events quickly, safely and accurately, has announced two new feature modules into its InterAct Online RMS Cloud-hosted solution.
12/6/2011
Next Generation 911 Advancement Act Addresses MLTS, Text Messaging Capabilities and More From the time we could stand tall enough to reach the telephone, it's become engrained in our minds to dial 911 in the event of an emergency. But, with the advent of mobility inevitably forcing the communications landscape to shift from basic dialing capability to elevated use of text messaging, the way in which we communicate with first responders for the future is necessitating a major change.
11/28/2011
E911 Hosted Solution Proves Vital for Large School Districts Imagine a school district with multiple buildings located across more than 20 campuses, operating over 2,000 DID records. In the event of an emergency, could school officials ensure the safety of all students and staff? The district described matches that of the Everett School District. Located in Washington state, the school district spans more than 17 miles, 26 separate campuses and more than 2,000 DID records to support 18,500 students. The district required an E911 hosted solution to ensure the safety of their students and faculty if faced with an emergency.
11/22/2011
Intrado to Showcase i3 Interoperability Intrado Inc, provider of 9-1-1 service technology solutions, has confirmed its participation in i3 interoperability testing at the National Emergency Number Association (NENA) Industry Collaboration Event 4 (ICE 4).
11/16/2011
Sprint the First Carrier to Make Wireless Emergency Alerts a Reality It's no secret that we depend on our mobile phones for just about everything, whether it's to get in touch with a colleague, scour the Web for the latest sports scores, or find directions to the nearest gas station. But as dependent as we have become on our mobile devices and as much as wireless capabilities have progressed over the years, us mobile consumers still can't rely on our trusty phones to alert us in the event of a crisis
11/10/2011
PSAPs and Enterprises Urged to Vocalize Need for Next Generation 911 Even though it's found itself under the microscope of government officials and experts in the E911 field, Next Generation 911, the movement to instill the foundation for public emergency communications services in a wireless mobile world , is still much in the process of becoming a reality. While E911 manufacturers and leaders have great expectations for this initiative that would significantly improve the 911 service infrastructure, many U.S. states continue to falter on their efforts to implement legislation for the ultimate safety of the general public, and those within campuses and enterprises.
11/2/2011
Leveraging Mobile Technology to Improve Emergency Response With over 70 percent of 911 calls now being placed by wireless callers -- and no reliable way to pin a mobile phone number to a specific location -- it is difficult to see how next-generation mobile services can be life-saving. But they can, and here's how.
10/24/2011
911 ETC's Bill Svien to Join Industry Experts on 'Great E911 Debate' Panel For the last 10 years, Mark Fletcher, product manager for emergency services at Avaya, has focused much of his efforts on spreading the word on E911 for the enterprise user, explaining how it works and how should it should be properly managed, and revealing the nitty-gritty on how to develop and manage a cost-effective E911 hosted solution.
10/17/2011
A Growing Smartphone Crowd Sparks Need for E911 Apps As mobile consumers, we are enamored with apps. We want multiple apps for music, connecting with friends, managing photos and more. Believe it or not, there's even an app - several actually - for E911 hosted solutions. Are these apps a good idea and do they lend value in the wake of an emergency? These questions were explored in this Avaya blog as Mark Fletcher explored the available E911 hosted solutions apps. Why do we even need an app for 911 calling when we know we can easily reach an emergency operator with just a quick dial of these three numbers on the telephone? The reality is that we are using telephony less and less for communications and we do need the capability on our mobile devices to connect with emergency services.
10/11/2011
Phybridge UniPhyer Interoperable with Conveyant Systems' Sentry E911 Solutions A telecommunications provider of PC-based attendant consoles, Conveyant Systems has gained yet another solution to operate with its Sentry E911 solutions.
10/5/2011
E911 Hosted Solutions: Intrado Introduces Co-location and Transport Cloud Service Intrado, Inc., a subsidiary of West Corporation and a premier provider of E911 solutions, has released its new Intrado Co-location and Transport cloud service. I-CAT is a reliable and secure cloud-based service for partners in the Intrado A9-1-1 Alliance Member Program and companies focused on solutions for public safety agencies in the United States.
9/27/2011
911 ETC Webinar to Explore New Technologies and Impact on E911 Technology is constantly evolving, and telecommunications is no stranger to this movement, as POTS transitions to VoIP, CAMA trunks move to SIP, and traditional PBX gives way to unified communications. While significant advantages come with these changes, so do risks, especially when it comes to E911. Through this evolving door of technology, an individual in charge of telecommunications or risk management within an organization must consider an array of factors when it comes to protecting employees and remote workers.
9/26/2011
E911 Hosted Solutions: Intrado Deploys North Carolina's First Next-Gen 911 Network Intrado Inc., a subsidiary of West Corporation and a leading provider of 911 technology solutions, has deployed North Carolina's first next-generation 911 network in the city of Durham.
9/21/2011
E911 Non-Compliance Heightens Corporate Liability There are currently 22 states that have enacted or proposed that organizations over a certain size or purchasing a new PBX implement E911 for the safety of their employees, students and visitors.
9/14/2011
9/11 Call Transcripts Reveal Need for E911 in the Enterprise On Sept. 11, 2001, shortly after two planes struck the World Trade Center towers, 911 calls rapidly flurried into dispatchers, who queried for caller location information in order to get the proper response team to the appropriate building, floor and room of the burning towers.
9/8/2011
E911 Hosted Solutions Needed on 10th Anniversary of 9/11 The anniversary of Sept. 11 is quickly approaching, reminding all of us of the devastation that occurred on that day, as well as the positive progress that emerged as a result. One area that could be positively impacted is that of the telecommunications space. The nation's public safety network was thoroughly examined after these events, yet significant advancements have yet to be made. It's time for E911 hosted solutions, and this anniversary is the perfect time to start the implementation.
8/29/2011
Intrado and GuideSTAR Technologies Announce Strategic Partnership Intrado has entered into a strategic partnership with GuideSTAR Technologies, an innovative leader in intelligence-led policing systems used for early detection and interdiction of all crimes and threats.
8/26/2011
Hitech Systems to Deploy E911 Call Taking and Mapping Solution in East Texas Hitech Systems, an end-to-end public safety solutions provider and reseller of Emergency CallWorx, has been selected to supply its Next Generation E911 Call Taking and Mapping solution to the East Texas Council of Governments (ETCOG).
8/22/2011
911 ETC Exec to Share E911 Success Story at NASTD Annual Conference At the National Association of State Technology Directors' 34th annual Conference & Technology Showcase, E911 hosted Solutions provider 911 ETC will be presenting on why it's beneficial to implement an E911 solution, despite the many challenges faced by organizations.
8/16/2011
E911 Hosted Solutions: FCC Unveils Plan for Emergency Texting Capabilities Over the last decade, especially since the tragic events of 9/11, talk of new methods for improving the country's emergency communications systems has come to the forefront. Meanwhile, a lack of standards for mobility usage has had many questioning why we can so easily send a text message to make plans with a friend but can't text 911, when it could be a matter of life or death.
8/15/2011
E911 Hosted Solutions: Intrado Acquires PivotPoint Solutions' Telecommunications Business With the help of PivotPoint's telecommunications solutions, wireless carriers can monitor and optimize their location finding networks. While benefitting from Intrado's advanced and secure E911 solutions services delivery platform, wireless carriers of all sizes in the United States and Canada can receive PivotPoint's industry-leading location accuracy reporting solution as a result of this transaction. With more than 135 million subscribers, the hosted software solution currently supports wireless carriers in North America.
8/10/2011
E911 Hosted Solutions: Smart911 Improves First Response for Porter County The more information available to first responders in emergency situations, the better they are able to respond accordingly. Porter County, Ind., residents will now be able to provide first responders with more information by building a free, online profile. According to a report in the Chesterton Tribune, the information captured in the supporting E911 solution remains completely confidential and is only made available to first responders if an individual calls 911. The information available through the Smart911 portal may include a detailed description of the individual's house, the location of bedrooms, the location of emergency shutoffs, or other special information or instructions on locating the house.
8/9/2011
Eddie Bauer Provides Effective Emergency Response with Amcom E911 Solution Eddie Bauer, a specialty retailer that sells sportswear, outerwear, gear and accessories for the active outdoor lifestyle, is taking the safety of its employees very seriously. It has signed up with Amcom Software Inc., to protect its employees in the case of emergencies. "We take communications and security very seriously," said Tod Venema, senior technical analyst, Eddie Bauer, in a press release. "The Amcom system is a perfect communications safety net in case someone dials 911 and can't explain where they are."
8/4/2011
E911 Hosted Solutions: 911 ETC's SoftLoc Solution Helps Remote Workers Stay in Contact More and more companies are utilizing VoIP solutions each day. Naturally, with the ability to stay connected in so many ways, employees are conducting more business out of the office. Along with the rise in this remote workforce comes the crucial responsibility for a company to be able to locate its employees in the event of an emergency. 911 ETC has developed SoftLoc - a solution which automatically reminds softphone users to provide their location every time they launch the softphone application - to handle this situation.
8/2/2011
What's the Law on Blocking Access to 911? The recent death of an 18-year-old man has sparked legal action and controversy after he was not granted proper medical attention following a severe illness at a juvenile justice center. According to a news report, the guard on duty wanted to call 911 but was given a direct order not to place the call -- a phone call that may have made the difference between life and death.
8/1/2011
Avera McKennan Hospital & University Health Center's Picks Amcom's E911 System Avera McKennan Hospital & University Health Center has revealed that it will be combining Amcom Software's E911 system with its call center solutions to alert both the public safety answering point as well as on-site personnel when people need immediate assistance.
7/27/2011
E911 Hosted Solutions: An Overview of California's Proposed E911 Legislation Across the country, many organizations are overhauling their current multi-line telephone systems to align with pending E911 legislation. In fact, 22 of the U.S. states have proposed or enacted E911 regulations to ensure compliance and avoid potential fines and penalties.
7/26/2011
Illinois Public Safety Agency to Use Exalt Microwave to Backhaul Crucial 911 Data Exalt Communications, a provider of next-generation microwave backhaul systems, has revealed that its microwave backhaul systems are going to help the public safety agencies of Will County 911 in Illinois to seamlessly dispatch crucial information during 911 calls. Will County 911 is using Exalt systems to link its new dispatch center, or Public Safety Answering Point (PSAP), in Bolingbrook, Ill., with a regional switching center approximately 13 miles away. The Bolingbrook PSAP is in charge of supporting the community's emergency police and fire calls. According to a press release, Will County 911 and Bolingbrook PSAP chose Exalt for its systems' reliability.
7/20/2011
Level 3 Delivers Nomadic E911 Capability for Microsoft Lync Level 3 Communications, a provider of fiber-based communications services, is now delivering Session Initiated Protocol (SIP) Trunking with nomadic E-911 (enhanced 911) to integrate with Microsoft Lync. Nomadic solutions are designed for enterprise workers who migrate workspace locations, taking advantage of voice over Internet protocol (VoIP) services that allow phone calls to be made anywhere Internet access is available. While the inherent mobility of VoIP solutions can increase productivity and reduce communications costs, it also makes it difficult to offer E911 solutions, which identify the physical location of the caller to the appropriate emergency response centers.
7/19/2011
FCC Seeks Comment Before It Takes Action on E911 Requirements In an effort to enhance the public's ability to contact emergency services during periods of crisis and to enable public safety responders to retrieve more accurate data regarding the location of a caller, the FCC has further strengthened E911 location accuracy requirements.
7/12/2011
E911 Hosted Solutions: Houston Emergency Center Improves 911 Call Processing The Houston Emergency Center (HEC), the fourth-largest 911 Public Safety Answering Points (PSAP) in the United States, has launched a revolutionary communications system that offers an innovative and cost-effective way to process information from alarm monitoring stations needing emergency dispatch.
7/11/2011
An Overview of Michigan's Pending E911 Legislation; 911 ETC to Host Webinar Across the U.S., E911 legislation is becoming a priority for many organizations. In fact, 22 of the U.S. states have proposed or enacted E911 regulations to help them guarantee compliance and avoid possible fines and penalties.
7/5/2011
E911 Hosted Solutions: 2018 the End of the PSTN? While many of us here in the U.S. were lighting up the grill and oohing-and-aahing over fireworks this Fourth of July weekend, Mark Fletcher, product manager for emergency services at Avaya and E911 proponent, was busy reflecting on what could soon be the end of the public switched telephone network, or PSTN.
6/30/2011
E911 Hosted Solutions: As FCC Collects Dead Zone Data, Citizens Urged to Speak Up While our cell phones have become the gateway to instant connectivity with family, friends and Facebook, of course, we sometimes lose sight of its most essential use - the ability to dial 911 while on the road. However, with dead zones still rampant in many parts of the country, it sure is unnerving to know that 911 could be out of reach at a time when we may need it the most.
6/23/2011
E911 Hosted Solutions Awaiting Final i3 Standard There is a rapidly growing need for the implementation of E911 hosted solutions, yet not all standards have been set to drive further execution across the nation. This roadblock is hopefully set to be removed as NENA announced on June 16 that its Executive Board has approved an end-state architectural vision for Next Generation 9-1-1.
6/22/2011
Cassidian Communications, Greater Harris County 9-1-1 Emergency Network Successfully Complete Advanced Text Messaging Trial In a recent joint announcement, emergency communications leader Cassidian Communications and Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) declared that they have successfully carried out advanced text messaging trial using the company's next generation (NG)9-1-1 emergency response call processing platform, VESTA.
6/14/2011
The Inner Workings of 911 ETC's CrisisConnect Your E911 fully-managed solution is installed, and your organization is now on the path toward protecting your most important asset: your people. But, what exactly is putting the puzzle together to ensure complete E911 protection?
6/14/2011
Polaris Wireless Earns Carrier-Grade Reliability, Privacy Safeguards for Location-Based Platform Polaris Wireless, a provider of software-based wireless location solutions, has achieved carrier-grade reliability and privacy safeguards for its OmniLocate universal location platform. OmniLocate meets the current and future needs of wireless network operators for both mission-critical applications like E911 as well as revenue-enhancing location-based services such as mobile advertising. It also avoids the cost and complexity associated with hardware-based location alternatives.
6/8/2011
E911 Demand Growing as Next-Gen 911 Standard Moves Through Approval Process The standard 911 services that are available in this country contribute significant value to citizens everywhere as the platform allows for one number calling to secure emergency assistance. The challenge today, however, is the rapid transition from landline calling to mobile device and multimedia use. This makes the process of location identification much more challenging for first responders. To address this need, this is a push to move toward E911. According to this Urgent Comm piece, this requires making the transition from the current 911 system, a legacy, voice-centric, circuit-switched platform, to an IP-based, software-intensive system that can receive and manage data, voice, image and video information.
6/6/2011
How 911 ETC is Helping Users Comply with State-Level Policies Twenty-two states currently have E911 legislation enacted or pending, requiring organizations over a certain size to purchase a new PBX to deploy E911 for the safety of individuals, and 911 ETC is dedicated to addressing the industry's E911 needs.
6/2/2011
E911 Hosted Solutions: Intrado Offers 911 Program to Tribe Intrado, which provides 911 technology solutions, will be offering Wireless Phase I and Phase II services to Standing Rock Telecommunications, Inc. (SRTI), a tribally-owned wireless carrier. Under the terms of the agreement, Intrado will offer wireless solutions and services that enable Standing Rock Telecommunications to offer its subscribers improved 911 services.
6/1/2011
E911 Hosted Solutions: microDATA Calls on Dialogic for Next Generation 911 Support A leading provider of Next Generation 911 software solutions, microDATA has selected communications technologies leader Dialogic to support its Next Generation 911 services.
5/24/2011
Conveyant Systems Unveils Sentry E911 Solutions for Avaya Aura/Communication Manager This week, experts and executives from leading E911 hosted solutions companies are convening at the first-ever International Avaya Users Group (IAUG) to further the cause of next-generation 911 deployment and promote the compatibility of E911 with industry standards.
5/18/2011
E911 Hosted Solutions: 911 ETC to Share E911 Insight at IAUG Conference Sessions At the first-ever IAUG conference being held May 22 to 26 in Las Vegas, 911 ETC will be presenting two sessions focusing on E911. The first session, entitled "NG911 and the Enterprise," will feature Avaya's Mark Fletcher and Mike Anderson, national sales director of 911 ETC, discussing Next Generation 911 and the impact it will have in determining the best E911 solutions for the enterprise. On Tuesday, May 24, at 8:30 a.m. PT., both Fletcher and Kito will reveal how voice positioning server solutions impact E911 for the enterprise; how deeper IP discovery within the enterprise occurs for both wired and wireless devices as well as the functionality currently existing within the PBX (News - Alert); and the next steps for Next Generation 911.
5/10/2011
E911 Hosted Solutions: California Selects L.R. Kimball for Next Generation 911 Planning Communications technology firm L.R. Kimball has been selected by the State of California to implement Next Generation 911 for its 911 Emergency Communications Division. The project involves the creation of an Internet Protocol (IP)-enabled network used to identify the location of wireless 911 callers based on geographic coordinates of latitude and longitude. This method of locating callers is referred to as "X-Y" routing. The IP-enabled network will be able to route wireless calls to the appropriate PSAP.
5/10/2011
Text Alert System to Put 'PLAN' in the Palms of New Yorkers' Hands The 9/11 World Trade Center attacks and recent foiled plots to wreak havoc on New York City's Times Square and subway systems have had many of us, especially New Yorkers, in fear of potentially dangerous situations. But a new text notification program has been created in hopes of alleviating these fears and giving New Yorkers immediate alerts right in the palm of their hands.
5/2/2011
911 ETC Webinar to Highlight Importance of Inputting Emergency Location Info in Soft Phones E911 hosted solutions provider 911 ETC will host a webinar addressing E911 liability concerns for the enterprise with remote workers on Wednesday, May 11, from 10:30 to 11 a.m. PDT.
4/26/2011
Next Generation 911 Could Provide Emergency Text Messaging Capabilities On the eve of the 10th anniversary of Sept. 11, 2001 - and in the wake of a number of recent global and regional tragedies - the U.S. is taking many steps to improve the security of those residing within its borders. One of the most important of these initiatives is the strengthening of our nation's emergency communication services through the widespread adoption of next-generation 911 solutions.
4/19/2011
FCC's Request for Input on Networks Resiliency Sheds Light on Next-Generation 911 In light of the tragic and devastating tsunami and earthquake in Japan that wreaked havoc in its wake and triggered a skyrocketing death toll, the Federal Communications Commission has called to action a movement to help further strengthen the resiliency and dependability of our country's communications services - and it's calling on the American people to bring forward their input.
4/13/2011
E911 Hosted Solutions Creates Greater Safety for the University of Utah With the advances in technology platforms in telecommunications, standard 911 services are no longer sufficient to provide necessary emergency services. As a result, states and institutions throughout the nation are moving to an E911 platform. Those seeking to implement services at a lower cost and easier migration are implementing E911 hosted solutions.
4/8/2011
Next Generation 911 Taking Steps in Alexandria, Virginia According to a piece in the Washington Post, the Alexandria Police Department Communications Center is testing how well its 911 center handles text messages, video and photos as part of an internal pilot project. Deputy Chief Eddie Reyes spoke recently at the GovSec 2011 conference for law enforcement, military, government and private companies in the District about how the department "worked with Verizon to set up the pilot project, which is allowing staff to send in text messages and photos on a very limited basis to see how the call center would handle the data."
4/1/2011
Conveyant Systems Unveils Sentry E911 Solution for Avaya CS 1000 PBX Conveyant Systems, a supplier of PC-based Attendant Console applications, has released the Sentry E911 hosted solutions app for the Avaya CS 1000 PBX. The company asserted that it is now offering cost-effective solutions designed to help enterprises maximize 911 call management as well as safeguard the infrastructure and respective customers during emergencies.
3/30/2011
Is Energy Efficiency Plausible for E911 Hosted Solutions? In the effort to go green, people have become captivated by energy savings and waste reduction, making it a part of their personal lifestyle. And, nothing says personal like bringing energy efficiency to one's home. More and more home owners are joining the Green campaign and focusing on energy conservation, generation, distribution and communication. Along with homeowners, the advent of green technology has created a number of benefits for the technology industry, the environment, and for the workforce. As people become energy-conscious in their personal lives, organizations have adopted energy efficiency initiatives, remembering that their customers are living green lives, and costs can always be cut.
3/22/2011
Questions to Include in Your RFP for E911 (And the Answers from 911 ETC) E911 hosted solutions used to be fairly straightforward for organizations needing to provide accurate location information for any outgoing 911 calls placed from behind their multi-line telephone systems. Today a myriad of factors must be taken into consideration including IP, SIP routing, remote workers, wireless and soft phones. When assembling an RFP for your organization's E911 needs, all of these pieces should be addressed.
3/21/2011
CommScope Unveils New E9-1-1 Compliance Services for Wireless Operators CommScope, a global provider of infrastructure solutions for communication networks recently came up with a suite of new services for wireless operators. In a press release, the company said that the latest launch is in response to the Federal Communications Commission's revised E9-1-1 compliance requirements.
3/16/2011
911 ETC Your E911 Hosted Solutions Connection Communications is an important part of our everyday lives, and E911 has become an integral part to any communications solution. In the business world, optimal communications are essential to ensure quality interactions, protect business opportunities, and provide efficient and accurate E911 services. With so much at stake, it is imperative that voice management take priority within the enterprise or SMB. For those interested in the latest announcements in this space, Enterprise Connect provided the perfect platform. Enterprise Connect 2011 took place Feb. 28 - March 3 at the Gaylord Palms Resort and Convention Center in Orlando.
3/16/2011
Educating Educators on the Importance of E911 Hosted Solutions With a well managed and efficient E911 hosted solution in place, education facilities are provided with the benefit of ensuring that emergencies can be reported immediately and responded to with geographic accuracy, thus preventing injury or death and/or minimizing property damage. An E911 hosted solution also prevents wasting community resources by saving the time spent when first responders have to search for an emergency location.
3/10/2011
Michigan E911 Legislation Working with Tight Deadlines According to Fletcher they are shooting for Dec. 31 of this year and have also included penalties of up to $5,000 for non-compliance. "The folks up in Michigan aren't messing around; they are getting right down to it and they are getting tough."
3/10/2011
E911 Hosted Solutions and SIP Trunking Oh My! Let 911 ETC Guide You As an organization makes this transition to SIP trunking, how does E911 come into play? Let 911 ETC address your concerns and inquiries. During a Lunch and Learn webinar, Michael Anderson, 911 ETC's National sales director, will explain how SIP trunking can be used to an organization's benefit when it comes to meeting E911 legislation.
3/1/2011
E911 Hosted Solutions for the Enterprise Improved with 911 ETC's 2011 Strategic Partnerships Beginning 2011 with new goals and remembering 2010 achievements, 911 ETC moves forward and joins forces with two Avaya platinum partner dealers, XETA Technologies and Quagga, which was recently acquired by 911 ETC's existing partner, PAETEC. The new alliances will provide enterprises with E911 service for PBX and IP-PBX, offering clients a fully managed E911 solution for TDM, VoIP or a hybrid of the two that meets E911 mandates across the nation.
2/28/2011
Next Gen E911 Projects Get Boost with Innovative Technologies Next Generation 911 (NG911) projects in the U.S. are gaining momentum again. The state of Connecticut has restarted its statewide Next Generation 911 project after a delay of several months, according to Government Computer News. Many states in the U.S. are trying to speed up their projects as the Federal Communications Commission is looking forward for concrete results with its efforts to develop a nationwide public safety broadband network.
2/25/2011
E911 Hosted Solutions Find Permanent Placement on the West Coast Twenty one states currently have E911 legislation enacted or pending, which requires organizations over a certain size or purchasing a new PBX to implement an E911 hosted solution for the safety of their employees, students, and visitors. Many of these state legislations implement their legislation using the proposed NENA legislation as a model. One of the leading states in E911 legislation and progressing in its implementation of next-generation E911 solutions is California with its 37 million plus population, 900,000 business entities, and extensive natural disasters.
2/23/2011
Regulations Will Soon Demand VoIP Services to Adopt E911 Hosted Solutions VoIP services such as Skype will need to add services like E911 calling as VoIP adoption continues to accelerate, and with the joining of Bandwidth.com and dash Carrier Services, these VoIP services can utilize next generation E911 solutions, including new mediums (such as IM and SMS) and real-time location-based call delivery.
2/17/2011
Educate Yourself on E911 Hosted Solutions for Education Facilities Without a complete E911 hosted solution in place, responders cannot know the exact location of an ongoing emergency taking place on a school campus. As 911 ETC points out, this safety glitch has hundreds of K-12 schools, colleges and universities across the nation investigating and taking measures to fully implement an E911 hosted solution.
2/17/2011
E911 Hosted Solution: One Size Fits All If your place of business utilizes a PBX system or VoIP it is likely lacking important E911 protection. An outgoing 911 call made from a phone extension would have only the main billing address attached to it, leaving emergency responders unsure where to go upon arrival. No matter if your business is small, medium or large, E911 hosted solutions is one size fits all.
2/7/2011
FEMA Collecting Ideas to Combat Disasters and Implement E911 Hosted Solutions The Federal Emergency Management Agency (FEMA), an organization that aims at supporting first responders to work together for building, sustaining and improving the nation's capability to prepare for, protect against, respond to and recover from all hazards and disasters, has offered a new challenge to all the U.S. citizens. It has invited them to come up with ideas to aid in disaster preparedness so that the nation is able to provide its people with adequate help, support and E911 hosted solutions when they need it the most.
2/7/2011
911 ETC Looking to Solve Your E911 Legislation Concerns with Its E911 Hosted Solution Whether your state has passed E911 legislation or not, enterprises need to think about the liability issues that result from incorrect or inadequate information being transmitted in the event of an emergency. Today E911 hosted solutions are inexpensive. Nonetheless, a lot of enterprises have not done a thing to implement an E911 hosted solution.
2/3/2011
Affected Citizen Questions County's E911 Hosted Solution Ewers concluded that her family, until that time emergency struck, had a false sense of security and they now doubt the dependency they have on their local government and its E911 hosted solution.
1/31/2011
Fire Safety Education Specialist Educates on Emergency Help and E911 Hosted Solutions In order to help civilians, a support unit has been set up called "Enhanced 911." The support service helps people in emergency situations using E911 hosted solutions. When someone calls in to the 911 center, the details of the caller including name, address and phone number is displayed on the computer screen. These details at the call center are used to provide ambulance, police or fire services to the locations as early as possible. It is advised that everyone should save the emergency number in their mobile's list of quick-dial numbers.
1/25/2011
911 ETC Celebrating a Year of E911 Hosted Solution Successes Addressing hurdles and remaining open to public questions and concerns, 911 ETC, a provider of E911 hosted solutions for the enterprise and SMB markets, has grown, taking the E911 hosted solutions industry by storm. It appears there are few hurdles for this E911 hosted solutions provider, as they just revealed last week, Jan. 20, a strategic partnership with Carousel Industries of North America. The partnership is set to focus on providing enterprises with E911 hosted solution services for PBX and IP-PBX. Other strategic partnerships of 2010, helping to bring in the New Year, include Cross Telecom and Avaya Connect.
1/24/2011
E911 Hosted Solution Unsung Hero in Fire Rescue Operation Enhanced 911 (E911) services are critical services that deliver a callback number and accurate location information to the appropriate Public Safety Answering Point (PSAP) when 911 is dialed, allowing operators to dispatch emergency responders to the correct location even if the caller is unable to speak.
1/20/2011
911 ETC, Carousel Industries Help from Point A to Point B with E911 Hosted Solutions for IP-PBX 911 ETC, Inc., a provider of E911 hosted solutions for the enterprise and SMB markets, revealed today, Jan. 20, a strategic partnership with Carousel Industries of North America, a provider of design, delivery and support technology such as unified communications, VoIP, videoconferencing, etc. The joint venture is to focus on providing enterprises with E911 hosted solution services for PBX and IP-PBX.
1/6/2011
Harris Corp to Deploy Hosted Radio Solution for OWIN Wireless products vendor CalAmp Corp., announced that the Oregon Wireless Interoperability Network (OWIN), selected its alliance partner, Harris Corp., as its radio system and service provider.
12/22/2010
FCC Looks to Varied Technologies When Consumers Call about Emergencies The Federal Communications Commission is seeking comments on how Next Generation 911 - including 911 hosted solutions - can allow the public to get emergency response by using varied technologies.
12/14/2010
E911 Hosted Solutions a Must-Have in the Nation's Education Sector The focus on E911 hosted solutions is especially important for the education sector. As stated by Jennifer Kendrick of Monroe Public Schools, the offices within the district now receive a pop-up on their computer screens when a 911 call is placed from anywhere in the building.
12/1/2010
Vehicle Locater Makes Emergency Dispatch Faster Historically emergency calls have been dispatched to fire or police stations, which would then contact the fleet to determine which unit was closest to the problem. However Prince George County MD will be gaining new technology that will allow call to locate the closest fire or police vehicle and direct it to an emergency. The process is expected to go live in early 2011.
11/23/2010
Demand Up, Prices Down for Carrier VoIP and IMS Equipments Market research firm, Infonetics Research released its third quarter report for Service Provider VoIP Equipment and Subscribers, as well as for the worldwide IP Multimedia Subsystem (IMS) Equipment and Subscribers.
11/19/2010
Effective Date of E911 Accuracy Rules Set, but Delays May Continue to Plague Some of the Adoption FCC actions involving E911 location accuracy rules are taking longer than hoped for to become effective, according to a report from the CommLawBlog.
11/10/2010
911 ETC to Present Webinar on E911 Hosted Solutions Provider of E911 hosted services 911 ETC will sponsor a webinar on Tuesday, Nov. 16 at 10 am PT (1 pm ET) explaining E911 service for enterprises, educational institutions and small businesses utilizing a multi-line telephone system, VoIP, or a hybrid of the two. Location provisioning of soft phones will also be demonstrated.
11/5/2010
FCC Gives VoIP Service Providers One Free Pass on E911 The Federal Communications Commission's failure to classify VoIP as a telecom or non-telecom has created a loophole where some service providers get one free pass for not providing compliant E911 services, according to Steve Augustino, an attorney with Kelley, Drye and Warren and a writer for Telecom Monitor Law.
10/25/2010
Emergency 911 Operators Needing To Ask Where, Not What, the Problem Is Karina Yandell of 911 ETC wrote recently that she heard some 911 dispatchers discussing the fact that "they now answer emergency calls with, '911, where is your emergency?' rather than the former, 911, what is your emergency?'" adding that the general consensus was "as technology has changed, verbally assessing location has become the most important piece of information to immediately gather."
10/13/2010
FCC Takes Steps to Improve Responses to Wireless 911 Callers The Federal Communications Commission recently took action to strengthen and improve the ability of Public Safety Answering Points (PSAPs, or 911 call centers) to quickly locate wireless 911 callers and dispatch emergency responders to assist them during emergencies.
10/5/2010
911 ETC and SAI Present E911 Webinar Take advantage of the integration between SAI's SierraGold call accounting database and 911 ETC's Auto-MAC - streamline MACD management in your organization, and shatter legacy price points for E911 services! Want to learn more about how? 911 ETC and SAI will talk through the details and be available to answer your questions in an upcoming webinar on Tuesday, Oct. 12 at 9:00 am PST.
10/1/2010
Virginia's Loudoun County Accepts Motorola Solutions for Project 25 Digital Radio System Upgrade Virginia's Loudoun County has formally accepted its nine site, 11 channel ASTRO 25 digital radio system from the Motorola Solutions business of Motorola.
9/21/2010
Moving to VoIP? Save Your Company Time and Money by Addressing E911 First, Not Last I was talking with a prospective client today who stated that his company is going to wait until their new IP system is in place before addressing the need for E911. As I began to ask some questions, it was apparent that this decision had not been completely thought through. By the end of our conversation he was determined to go back to the decision-making team and encourage them to re-think things. The beginning stage of transferring over to VoIP is by far the easiest and most cost-effective time for an organization to address E911, and here's why:
9/17/2010
Counties Report Business Drivers For ECaTS These include providing a clear understanding of call volume across the entire county, the availability of call handling loads at different time intervals which allows, ECaTS officials say, for "better decisions when modifying call routing across the County."
9/10/2010
For ECaTS, 700 PSAPs Can't Be Wrong? "Seven hundred PSAPs can?t be wrong." If you believe that read on, it gets better.
9/10/2010
E9-1-1 Calling: The Way Forward for VoIP A recent white paper from Nortel takes a look at emergency 9-1-1 calling, a big topic for VoIP right now.
9/3/2010
911 ETC and ECaTS Offer Next-Generation Solutions for Today's Emergencies The perfect partner for this solution to continue to drive overall responsiveness and protect the people is 911 ETC. This company exists to provide companies with the ability to protect their people. 911 ETC solutions help companies to embrace emerging technologies in order to provide a total, single-point solution for enhanced 9-1-1 for both TDM and VoIP.
8/28/2010
Congressional E9-1-1 Caucus Works on Issues Related to E911 Hosted Solutions Professionals, organizations and constituents concerned about E-911 issues have a group of legislators in Washington, D.C., who are attempting to keep the nation and its leaders educated about emergency response systems. It's called the Congressional E9-1-1 Caucus.
8/27/2010
Safety Was Not Sacrificed at Pennsylvania School District Thanks to 911 ETC Students and teachers in a Pennsylvania school district can be thankful their school buildings are safer now thanks to some wise advice from 911 ETC.
8/16/2010
911 ETC's CrisisConnect Rated Compliant with Avaya Aura 911 ETC's CrisisConnect is now certified compliant with the Avaya Aura Communication Manager from Avaya.
8/2/2010
Will California in This Age of E911 Hosted Solutions Do Away with 911 Call Requirements? If the only reason you keep a landline phone -- even with today's E911 hosted solutions -- is to call 911 in an emergency, you're not alone. And Californians may soon have the option of discarding that entirely.
7/26/2010
Wireless Carriers Still Have Multi-Billion Dollar Opportunity in Consumer LBS Market: Report The report points out that wireless carriers must become more creative and aggressive in leveraging their unique assets if they want to successfully carve out and keep a significant portion of this sector's potential revenue.
7/13/2010
California PUC to See 911 ETC Presentation This proceeding will address two issues -- examining Enhanced 9-1-1 provisioning for single and multiline telephone systems used by local exchange business customers, and extending through commission rules, utility tariffs, contracts and interconnection agreements or a proposal to the state legislature the protections of Enhanced 9-1-1 service to those telephone systems using traditional analog and digital voice telephony or fixed and nomadic Voice over Internet Protocol telephony.
7/8/2010
Connecticut Rolls Out Reverse 911-Style Warning System The way the system works is it "builds a database and allows emergency officials a way to reach out to thousands of people in a short period of time," the story explains, adding that Connecticut is "the first state in the country to put such a system in place statewide."
7/2/2010
New E911 Legislation Could Have Thwarted a Wisconsin Bank Robbery A recent Wall Street Journal report focused on a proposal in Wisconsin that could have prevented an error at the Dane County 911 center last weekend. This error reportedly led to an 18-minute delay in police response to a bank robbery.
6/25/2010
Managed E911 Phase II Service Unveiled The partnership is designed to enable U.S. wireless operators to more quickly, easily and cost-effectively meet Federal Communications Commission (FCC) E911 Phase II requirements.
6/17/2010
Amcom Software's E911 Service to Help Wit Hotel's Direct Emergency Response to 911 calls Wit Hotel's decision to deploy Amcom's enhanced 911 (E911) solutions, for helping direct emergency response to 911 calls was announced by NEC Corporation of America (NEC) and Amcom Software.
6/9/2010
Transylvania County 9-1-1 Center in North Carolina Upgrades Call Processing Solution Communications manager of the Transylvania County 9-1-1 Center, Kevin Shook has commented that they were looking for a next-generation 9-1-1, geo-diverse system for use in their primary call center, a backup center and for use as a satellite backup for their mobile command vehicle. When they saw what the Sentinel Patriot solution can do for their centers, they decided to switch suppliers and go with PlantCML.
6/9/2010
911 ETC Provides E9-1-1 Capabilities for Global Financial Company For one company in particular, E9-1-1 was out of reach. This company ranks among the Top 10 global life insurers with roughly 24,000 employees. The company needed an E9-1-1 solution for its offices located within the United States and Canada. As each office location fell within a different telco territory, different contracts and implementation procedures were required for each location. In addition, data format requirements in Canada differ from that in the United States.
6/9/2010
Aculab to Connect Cincinnati Bell Telephone's Next Generation 9-1-1 network Aculab will be making that bridge for Cincinnati Bell Telephone Company (CBT), which has selected the firm's GroomerII signaling and media gateway to provide connectivity between legacy SS7 networks and its Next Generation 9-1-1 (NG9-1-1) IP-based emergency call centers in Ohio and Kentucky. The deployment of GroomerII gateways is part of a comprehensive emergency services communications solution provided by microDATA, a leading supplier of IP-based emergency communications technologies.
6/8/2010
TCS Completes NG9-1-1 Interoperability Tests with its LNG, ERSP, RCRF, and LIS TeleCommunication Systems has announced the successful completion of Next-Generation 9-1-1 interoperability tests with its legacy network gateway, emergency services routing proxy, emergency call routing function, and location information server.
6/2/2010
Twenty First Century Communications Launches its Latest Version of Emergency Notification System, Called TFCC Alert TFCC Alert, the latest version of emergency notification system has been released by Twenty First Century Communications (TFCC). These new upgraded alerting capabilities help improve communications, they increase the efficiency of emergency efforts, and at the same time reduces the cost of a traditional communications infrastructure
6/2/2010
911 ETC Webinar to Answer Questions About Hurdles in E9-1-1 Implementation E9-1-1 is a somewhat complicated concept for those who cannot think in terms of GPS-style positioning. Whether or not the individual understands the technology won't matter in the grand scheme of things - as long as their location can be easily identified in the case of an emergency.
5/26/2010
911 ETC Provides Hosted Emergency Location Information for World Vision In this day and age of communicating with each other by anything other than a landline, it can be difficult for emergency responders to know exactly the location of an emergency called into a 9-1-1 center. As a result, the government has launched a focused effort to implement E911 solutions.
5/21/2010
Virgin Mobile Authorized to Participate in Florida Program The Florida Public Service Commission has approved Virgin Mobile to offer the Lifeline Assistance discount telephone service program. Virgin Mobile's Lifeline Assistance plan provides a free E911-compliant handset to eligible consumers and 200 minutes of airtime per month at no charge. Voice mail, caller ID and call waiting also are included.
5/14/2010
Pac-West Telecomm Introduces New Voice Termination Offerings Pac-West Telecomm, Inc has released a new family of domestic voice termination service offerings for carriers and service providers.
5/7/2010
Considering a Hosted Solution for E911 Service -- What You Need to Know. As more states are considering or adopting legislation that requires multi-line telephone systems to give specific location information to enhanced 911 systems, organizations are increasingly turning to third-party vendors to implement and manage the ongoing process.
4/29/2010
911 ETC 'Connects' At MCS-Microsoft Communications Server Forum & Expo 911 ETC will demonstrate VoIPConnect, a monthly subscription service that provides organizations with E911 connectivity to Public Safety Answering Points, and SoftLoc, which assists users of soft phones to provision their current location to ensure accurate routing of an outgoing 911 call at MCS Forum Expo 2010.
4/23/2010
California Seeks Input Into E911 Regs The California Public Utilities Commission is getting ready to tackle insuring enhanced 911 access for multiple line telephone systems, or MLTS.
4/15/2010
Dash Carrier Services, 911 ETC Partner for Solution for St. Luke's Hospital Pennsylvania hospital chooses hosted E911 solution for ease of implementation and cost-effectiveness at its multiple sites.
4/15/2010
911 ETC Intros SoftLoc to Drive Emergency Location Information in Soft Phones One of the challenges for soft phone users was the lack of requirement to enter location information if they happened to move locations. A failure to change that information could truly mean the difference between life and death in the case of an emergency.
4/1/2010
CiviGuard Showcases Next-Generation Crisis Communication Platform CiviGuard is built on a resilient infrastructure, enabling government agencies to deliver authoritative location-specific alerts, precise and actionable information, and guidance to civilian populations via mobile devices and the Web.
3/31/2010
FCC's Plan May Create New Fee The public safety fee, which would be used to support a $16 billion emergency wireless network, is described in the plan as "nominal." Officials have said they expect it to be in the 50 cents to $1 range.
3/24/2010
CTIA Unveils Revised Guidelines for Location-Based Services CTIA, the international association for the wireless telecommunications industry, has released the updated or the revised version of "Best Practices and Guidelines for Location-Based Services," which company officials say offer guidelines to promote and protect the privacy of wireless customers' location information.
3/19/2010
911 ETC's Larry Scott Earns Industry Leader Award A resident of Snohomish, Wash., Scott will receive the award as part of the 7th Annual "9-1-1 Honors Gala" in Washington D.C. This Industry Professional Award is designed to honor individuals in the commercial sector who make exceptional contributions towards the advancement of emergency 9-1-1 communications.
3/16/2010
911 ETC Intros SoftLoc The company says it developed the product because customers raised concerns that users of soft phones will ignore inputting critical location information when they log in.
3/16/2010
Beyond E911: LBS Platforms Revenues to Hit $1.8 billion by 2015 In the past, the Mobile Location Center licensing revenues were largely driven by the E911 emergency calling market in the United States. According to the findings of the new study, in the future, both the introduction of carrier-grade LBS services and governmental safety and security requirements will boost MLC revenues in other regions like Europe, Latin America, Africa and the Middle East and Asia-Pacific.
3/12/2010
Cisco's IP Interoperability Collaboration System Brings Mobile Video to First Responders IT bellwether Cisco, a supplier of networking equipment and network management solutions, this week launched its IP Interoperability Collaboration System or "IPICS" 4.0, an intelligent network system that integrates disparate push-to-talk radio together with voice, video and data networks.
3/12/2010
Legislation Introduced to Advance E911 Officials that deal with enhanced 911, or "E911" today are closely following new developments in a movement toward wider government implementation of E911 systems. The Congressional E911 Caucus has introduced legislation today to reauthorize the National 9-1-1 Office and grant program administered by that Office.
3/11/2010
IVR, E911 Moves Emergency Vehicles Away from Gadget Use Have you ever been in an ambulance? Let's hope not.
3/9/2010
eTelemetry Announces E911 Solution for Avaya's IP Office Platform eTelemetry has launched an enhanced 911 - or "E911" solution, eTelemetry's Locate911 Emergency Notification System, for Avaya's IP Office.
3/2/2010
Using E911 Hosted Solutions to Fulfill a Hybrid Need: 911 ETC Case Study Rockefeller Group Technology Solutions, a provider of voice, data, cabling, and Internet services and solutions, is no stranger to good phone service. Its part of the company's DNA. To further its goal offering good service, the company sought to update its Enhanced, or E-911, service to better accommodate its VoIP needs. Officials said they wanted to make sure that when a tenant places a 9-1-1 call in an office building, emergency responders know the exact location from where it originated. Without E911, the location-based technology that enables emergency responders to pinpoint the whereabouts of people in distress, clients' safety would be compromised.
2/23/2010
E911 Hosted Solutions Feature: Location Based Services Grow Despite Challenges Location based services are gaining in popularity as individuals throughout the world are using GPS and wireless networks to navigate points of interest, weather information, tracking field force and more. Such applications actually leverage the user's physical location to provide the desired information. According to the "Location Based Services Market in America 2008-2012" report, the LBS market in the United States is undergoing a rapid transformation into a strong growth industry, driven by the country's control and management of the GPS system and E911 legislation.
2/18/2010
E911 Hosted Solutions and Schools: 911 ETC to Demo at National Education Show Enhanced 911 or E911 is location-based technology that enables emergency responders to pinpoint the whereabouts of people in distress. This emerging technology is increasingly critical for businesses of all sizes as decision-makers continue to seek solutions to protect their most important assets - their people - while also balancing budgetary needs through the leveraging of existing administrative platforms. 911 ETC, a provider of E911 hosted solutions, was asked to exhibit at upcoming The 2010 EDU Research Group Conference 2010 to highlight the importance of E911 on school campuses across the nation.
2/9/2010
E911 Hosted Solutions Feature: Utah Lawmakers Put Safety First with Proposed E911 Bill Lawmakers from yet another U.S. state are looking into strengthening public safety policies with a proposed bill that addresses enhanced 911, or "E911" requirements for multi-line telephone systems. Utah state officials have proposed a bill that would require certain multi-line telephone systems to provide location-related information for 911 calls made from telephones within the system. The proposal also calls to address requirements to update location-related information when a multi-line telephone system's database changes.
2/2/2010
E911 Hosted Solutions Feature: RedConnect Answers E911 Service Needs for SMBs, Schools Thanks to the growing need to protect employees, citizens and students, alike, more and more organizations and businesses are deploying new technologies, such as Enhanced 9-1-1, or "E911" solutions. As public safety has become a top priority for businesses, education facilities and municipalities, users need a solution that is flexible and affordable. And 911 ETC, an Everett, Wash.-based E911 hosted solutions provider, said its RedConnect solution fits the bill.
1/26/2010
E911 Hosted Solutions Feature: Case Study Highlights Lack of Critical 911 Protection for K-12 Population Organizations and businesses, alike, understand full well the importance that public safety plays in their day-to-day operations. So, it's no surprise that an increasing number of businesses and educational facilities are exploring high-tech solutions, such as Enhanced 9-1-1, or "E911" services, to help them meet their emergency preparedness needs. Officials from 911 ETC, an Everett, Wash.-based E911 hosted solutions provider, said they have witnessed an uptick in the number of organizations deploying E911 services. Whether it's a small business or school, "everyone deserves E911 protection," according to the company's Web site.
1/20/2010
E911 Hosted Solutions Feature: 911 ETC Relaunches RedConnect Solutions Enhanced 911, or "E911 services," uses location-based technology to pinpoint the location of 911 callers, in much the same way landline 911 calls are traceable to the caller. It's been a challenge developing such services, to say the least. We're still not 100 percent there, according to officials of Everett, Washington-based 911 ETC, who point out that enterprise environments provide a multi-line system sharing corporate lines with multiple users, leaving first responders unsure of where to go.
1/14/2010
New Customers Abandon Competitive E911 Solutions for 911 ETC Services Whether it's a school, office building or large-scale retailer, organizations realize that nothing is more paramount than public safety and emergency preparedness. That's why more companies and facilities are looking to deploy Enhanced 9-1-1, or "E911" services. While competition among E911 service providers is fierce, providers seem to agree on one fact - that each player offers various E911 hosted solutions. As a result of 911 ETC's longstanding expertise offering a hosted E911 solution, the company has acquired additional customers, including some who previously used competitors' solutions, officials said.
1/7/2010
E911 Hosted Solutions Feature: 911 ETC, Dash Highlight E911 Service at ITEXPO There's no debate that public safety is paramount, whether in the private sector or in an enterprise environment. Keeping people safe remains a top priority. Employees want the same service they would receive at home while at work. That's why an increasing number of enterprises are giving serious consideration to the adoption of Enhanced 911, or "E911 services." E911 uses location-based technology to pinpoint the location of 911 callers and can help save lives.
12/28/2009
Adoption of E911 Hosted Solutions Grows Despite Recession Thanks to the global economic recession, companies were forced to cut costs and expenses wherever possible to keep their operations lean and functioning. But certain areas that businesses didn't consider scaling back are those that work to ensure the safety and well-being of employees and clients, such as Enhanced 911, or E911. While the technology was considered a low priority five to 10 years ago, increased legislation and shifting responsibility to Multi Line Telephone Systems owners have contributed to the technology's growth, the leader of an Everett, Wash.-based E911 hosted solutions provider, told TMCnet in an interview, printed in full below.
12/16/2009
911 Hosted Solutions Feature: VoIP Complicates Existing Glitch in 9-1-1 System Accessing emergency services by dialing 9-1-1 is a critical component of public safety and emergency preparedness. But reports about consumers being unable to access life-saving emergency services using Voice over Internet Protocol services are emerging, reflecting a major gap in the public safety sector. As such, the Federal Communications Commission has imposed certain Enhanced 911, or E911 obligations on providers of "interconnected" VoIP services to help close that gap.
12/9/2009
E911 Hosted Solutions on Pace for Future Growth: ITEXPO Speaker Despite this year’s harsh economic conditions, some businesses in the IT sector saw an uptick in revenue. That’s no surprise when the services those companies are providing are designed to ensure the safety and well-being of employees, a top executive with an E911 hosted solutions provider, told TMCnet in an interview. In an interview with TMC CEO Rich Tehrani, printed in full below, William Svien, executive vice president, 911 ETC, said the company is predicting a brighter future for the business in 2010. In particular, 911 ETC’s RedConnect offering, which is designed to help smaller businesses meet in-house safety needs, will help propel the adoption of Enhanced 911, or E911 services, he said.
11/24/2009
E911 Hosted Solutions Podcast: Marrying PBX and VoIP for E911 When it comes to implementing hosted Enhanced 911 or E911 services, PBX manufacturers understand all too well the complexity of having VoIP phones within the network. But the process doesn't have to be difficult, experts at 911 ETC, an E911 hosted solutions provider, told TMCnet in a recent podcast. Instead, companies like 911 ETC can implement a hosted solution for a company that has both a traditional PBX, as well as VoIP, according to Travis Dahlgren, 911 ETC's IT systems administrator.
11/13/2009
E911 Hosted Solutions Podcast: E911 Implementations Not 'One Size Fits All' Anyone in communications technology space can tell you that competition remains strong among service providers to land a customer's business. That is especially true for providers of Enhanced 911 or E911 services. But when it comes to offering E911 services, providers agree on one thing: that different companies have very different 911 hosted solutions needs.
11/5/2009
E911 Hosted Solutions Podcast: Customizing Businesses' E911 Solutions Implementing Enhanced 911, or E911, services is no easy task. That's because every company has different needs, wants and requirements, according to E911 hosted solutions provider 911 ETC. In a recent interview, Theresa Stockton, operations manager of 911 ETC, talked about how the company's hosted solution can meet the needs of various organizations – no matter their size or location.
11/3/2009
E911 Hosted Solutions Provider 911 ETC Partners with AMTELCO 911 ETC, an Everett, Wash.-based E911 hosted solutions provider, has teamed up with AMTELCO, a provider of RED ALERT, a comprehensive emergency mass notification system, in a new joint marketing agreement. Under the partnership, 911 ETC will offer its Software-as-a-Service platform for Enhanced 911, or E911, services to bolster AMTELCO's RED ALERT system, which helps businesses notify and communicate with any number of recipients in minutes. E911 services use location-based technology to pinpoint the exact whereabouts of distressed callers, which often speeds emergency response.
10/27/2009
E911 Hosted Solutions Podcast: SaaS E911 Model Offers Support When it comes to implementing E911 solutions, companies are choosing Software-as-a-Service solutions for the ease of deployment and ongoing support service providers offer, officials from an Everett, Wash.-based E911 hosted solutions provider, said. In a recent interview, TMCnet spoke with experts from 911 ETC about the growing interest in E911 services. While the addition of new state laws is one driver for voice communication providers to launch E911 solutions over the IP network, more organizations are deploying Software-as a-Service solutions for E911 because of the additional support they offer.
10/22/2009
E911 Hosted Solutions Podcast: Federal law Prompts E911 Adoption As the number of states that adopt enhanced 911, or "E911," services increases, the action is prompting organizations to take a hard and much needed look at their E911 solutions. And many companies are discovering they need to update their equipment to comply with federal legislation. TMCnet recently spoke with experts from 911 ETC, an Everett, Wash.-based E911 hosted solutions provider, about the growing interest in E911 services and how federal legislation is impacting the decision of companies to implement a solution.
10/14/2009
E911 Hosted Solutions Provider 911 ETC Joins Alcatel-Lucent Application Partner Program An Everett, Wash.-based E911 hosted solutions provider announced today that it has been certified as a member of the Alcatel-Lucent Alliance and Application Partner Program. 911 ETC helps businesses implement and maintain E911 solutions for Voice over Internet Protocol and TDM to ensure accurate location information for 911 calls. With the certification, the application is now compatible with the Alcatel-Lucent OmniVistaTM 4760 Network Management System for SMBs and enterprises.
10/7/2009
E911 Hosted Solutions Feature: National Plan for 911 Systems Moves to Congress The National Emergency Number Association, or NENA, recently took a step forward in its quest to develop comprehensive transition plans to migrate to a national Internet Protocol-enabled emergency network capable of receiving and responding to all citizen-activated emergency communications. Officials from the National E911 Implementation and Coordination Office, or ICO, submitted a report to Congress on the transition to NG911, the next step in the development of the 911 emergency communications system known as Enhanced 911, or "E911." The 93-page report offers guidelines to service providers, vendors and PSAPs on how to effect the transition to NG911.
9/17/2009
E911 Hosted Solutions Provider 911 ETC Stands by Avaya, Nortel Customers Officials from an Everett, Wash.-based hosted solutions provider said Avaya's recent news that it is acquiring Nortel Enterprise Solutions will have little impact on the solutions it offers those customers. Company officials from 911 ETC are renewing their support to offer E911 hosted solutions to Avaya and Nortel customers.
9/9/2009
FCC Report Calls for Amped-Up Communications Monitoring In the not too distance future, the Federal Communications Commission expects to dramatically increase Internet-monitoring services in the name of maintaining national security. The FCC outlined a number of new initiatives in a 41-page report released Tuesday on the government's ability to respond to natural disasters, terrorist attacks, public health emergencies and other large-scale events, including network analysis. Because first responders are increasingly dependent on the Internet, the FCC said its primary communications networks and services are operable, reliable and quickly restored when necessary.
9/8/2009
E911 Hosted Solutions Q&A: Ceasing E911 Fund Raiding It's tempting these days in a down economy to want to search for cost savings wherever possible. But some states, of late, seem to be taking that notion to the extreme. As the economic woes continue, more and more states are tapping into the funds that support enhanced 911, or so-called "E911," the technology that uses location-based services to pinpoint distressed callers when they contact emergency services providers. And one industry expert with a national organization that represents the emergency communications industry to develop emergency technology infrastructure and policy, is calling for a cease on E911 fund raiding.
8/17/2009
E911 Hosted Solutions: 911 ETC Solution Interoperable with Avaya Aura A Everett, Wash.-based hosted solutions provider announced that its suite of Crisis Connect products is now compliant with the Aura platform from Avaya, a global provider of business communications applications, systems and services. 911 ETC's Crisis Connect product helps businesses implement and maintain E911 solutions for both Voice over Internet Protocol and TDM, which helps ensure accurate location information for 911 calls. The application is compatibility with Aura, Avaya's newest IP communication platform, the company said.
8/17/2009
Avaya Expands Next-Gen 911 Ready Solutions to Aid Public Safety Organizations In an effort to help public safety organizations better meet the demands of new and emerging communications technologies being used more and more by the public, Avaya, a provider of business communications applications, systems and services, announced it has enhanced its Next-Generation 9-1-1-ready (NG 9-1-1) solutions. The expanded solution is bringing together a team, including professional services consulting, technical capabilities, and developer partners to help deliver integrated solutions for public safety organizations, the company said.
8/12/2009
E911 Hosted Solutions: What the Heck is ELIN and Who is ERL? When it comes to safety, there's no question that more and more enterprises understand the growing significance of implementing enhanced 911, or "E911 services." The bottom line is E911, which uses location-based technology to pinpoint the location of 911 callers, can help save lives, officials with Everett, Wash.-based hosted solutions provider 911 ETC said during an E911 hosted solutions panel interview, printed in full below.
8/5/2009
E911 Hosted Solutions: E911 Service Adoption Grows as Awareness Builds As a growing number of states adopt enhanced 911, or "E911," services, more companies are paying attention to the technology, saying the once "nice-to have' feature is fast becoming a must-have solution, an industry insider told TMCnet in an interview. Officials with Santa Ana, Calif.-based Conveyant Systems, a supplier of PC-based operator consoles for PBX, Voice over Internet Protocol and Centrex applications, said they are noticing a greater number of organizations- including those with a campus-type environment, multi-site locations, and multi-story buildings - are looking for E911 solutions.
7/28/2009
E911 Hosted Solutions: 911 ETC Brings Solution to Consumer Packaged Goods Firm As businesses continue to turn to IP-based systems for voice communications, more organizations realize the importance of enhanced 911, or "E911" services and implementing the technology efficiently. 911 ETC, an Everett, Wash.-based E911 hosted solutions provider, helped a global consumer packaged goods manufacturer implement an E911 solution immediately after company officials discovered the business didn't comply with 911 legislation in many states. The company determined that if it was going to cover certain sites with E911 service, it needed to supply the same level of safety to all of their offices.
7/15/2009
911 ETC: National E911 Standard a Necessity As a growing number of states implement enhanced 911 – also known as "E 911," laws dictating caller location details to emergency personnel – providers of the service continue to support the movement toward a national standard. So far, more than a dozen states, including Florida, Texas and Illinois, have E911 laws. The technology leverages location-based services to pinpoint the whereabouts of distressed 911 callers. Massachusetts recently implemented a similar law on July 1. And California, Nebraska, Michigan, Ohio, and Pennsylvania are among other states that are weighing legislation regarding E911.
7/1/2009
New E911 Law Takes Effect in Massachusetts Under its new law, Massachusetts requires that any new or substantially renovated multi-line telephone system must offer the same level of E911 services provided to people in the state, including enterprise VoIP users.
6/22/2009
Making Colleges Safer: Hosted E911 Solutions Industry insiders tell us this week that the overwhelming majority of E911 deployments – whether it's for businesses, large and small, or organizations such as hospitals and universities – come when those groups are undergoing a larger communications overhaul, such as the kind of VoIP migrations that analysts say are increasing.
6/15/2009
911 ETC Launches E911 Hosted Solutions Channel on TMCnet The E911 Hosted Solutions channel promotes E911 solutions and includes an overview of 911 ETC's products. In addition, visitors will be able to find valuable resources such as white papers, case studies, podcasts, feature articles and industry news.
6/12/2009
E911 Providers Keep a Watchful Eye on FCC Formation, Policy According to Karina Yandell, manager of corporate development at an Everett, Wash.-based E911 solutions provider, 16 states now have legislation in place that makes the owners of telephone systems – whether those systems are traditional or IP-based – responsible for emergency services.
6/12/2009
RedConnect from 911 ETC: Meeting the E911 Needs of Small Businesses Gauging the industry's evolving needs, E911 solutions providers are tailoring their offerings to make sure businesses can take advantage of enhanced 911 regardless of where they are in terms of upgrading their overall systems.
6/12/2009
Analyst: E-Medical Records Could Signal Wider Adoption of E911 For one expert interviewed recently by TMCnet, the administration's focus on leveraging technology to improve healthcare also signals a larger philosophical shift that could include federal funding for services such as enhanced 911 – or "E911," which uses location-based services to pinpoint the whereabouts of distressed parties trying to reach emergency responders.
6/12/2009
911 ETC: Pre-"SaaS" E911 Hosted Solutions 911 ETC was formed in 1997 and its flagship solution always has been what companies today call "hosted" – a software model, he recalled, that was once referred to as "service bureau." E911 Legislation
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