TMCnet LOGIN
Webinars
E911 Hosted Solutions Featured Article
August 17, 2009
E911 Hosted Solutions: 911 ETC Solution Interoperable with Avaya Aura
By Amy Tierney, TMCnet Web Editor
A Everett, Wash.-based hosted solutions provider announced that its suite of Crisis Connect products is now compliant with the Aura platform from Avaya (News - Alert), a global provider of business communications applications, systems and services.
911 ETC’s Crisis Connect product helps businesses implement and maintain E911 solutions for both Voice over Internet Protocol and TDM, which helps ensure accurate location information for 911 calls. The application is compatibility with Aura, Avaya’s newest IP communication platform, the company said.
One customer benefiting from the interoperability of 911 ETC and Avaya solutions
is Montgomery County, Md. Max Stuckey, chief of the county’s telecommunications division, said that Montgomery County has more than 20,000 DID’s to manage, making the task of implementing an E911 solution challenging.
“The existing interoperability between 911 ETC and Avaya allowed this important project to move forward successfully, providing the county with the added safety of knowing that correct location information is now associated with every 911 call placed by a county employee,” Stuckey said in a statement.
911 ETC provider is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a program Gold member, 911 ETC officials can submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a test plan for each application to verify whether it is Avaya compliant.
“As a DevConnect (News - Alert) member since 2005, the ability to develop and certify our hosted platform in a cost-effective and efficient manner against the Avaya Communications Manager – and now the Aura Communications Manager – has been extremely beneficial for our business model,” said Larry Scott, president of 911 ETC, in a statement. “In doing so, we’ve been able to develop our product with the ability to integrate with the latest in telecommunications technology. It has given our customers peace of mind knowing that we work closely with Avaya engineers to ensure a perfect fit.”
Eric Rossman (News - Alert), vice president, developer relations and technical alliances, Avaya, said the company’s compliance testing offered to companies like 911 ETC, which belong to the DevConnect program, gives Avaya the chance to promote interoperable solutions that help businesses “unleash powerful new possibilities.”
“They are able to use unified communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line,” Rossman said in a statement.
As more states adopt enhanced 911, or “E911,” services, more companies are discovering their need for the technology. And as dozens of businesses move toward IP-based systems for voice communications and are launching the technology, many industry insider understand there’s far more to the solution than some cryptic acronyms.
Follow ITEXPO (News - Alert) on Twitter: twitter.com/itexpo
Amy Tierney is a Web editor for TMCnet, covering unified communications, telepresence, IP communications industry trends and mobile technologies. To read more of Amy's articles, please visit her columnist page.
Edited by Amy Tierney
