E911 Hosted Solutions Featured Article
Rave Mobile Safety Announces Smart911Connect
By Anil Sharma, TMCnet Contributor
Rave Mobile Safety, creators of the national public safety database Smart911, has announced Smart911Connect, the first program connecting third parties holding data relevant to the emergency response process with supported 9-1-1 centers.
First-of-its-kind program enables third parties to expand market potential by delivering rich data directly to supported 9-1-1 centers.
Thanks to the program, call takers and dispatchers within Smart911 connected public safety answering points (PSAPs) across the country can now automatically receive approved sources of data, including text and images, delivered to their workstation in real-time alongside a 9-1-1 call from a variety of different solutions and apps.
Officials with Rave Mobile Safety said that Smart911Connect also provides call taking and dispatch solution providers with new market potential by allowing rich data to be embedded within products and applications, while eliminating complex sourcing, formatting and validating of these new forms of data.
"As we've learned with Smart911, additional data - when verified and delivered in a consistent and usable format - can greatly improve the emergency response process," said Brian Tegtmeyer, executive director of DU-COMM, one of the largest consolidated 9-1-1 centers in Illinois, providing public safety communications services to police, fire and EMS at thirty-eight agencies across DuPage County, in a statement.
"We've had great success with Smart911, trust the data it provides, and now look forward to receiving even more valuable information from its partners through Smart911Connect," said Tegtmeyer.
According to company officials, Smart911Connect is a comprehensive program based on the patented Smart911 platform, providing the first open, standards-based programming interfaces for third parties to deliver diverse data sets to 9-1-1 centers.
It, company officials said, features an approval process chaired by leading emergency communications professionals, audit trails and logging of all data displayed to telecommunicators, NG9-1-1 and CJIS compliant security, and public-safety-optimized user interface for rendering third party data at a PSAP.
"Effectively delivering detailed real-time data on emergency callers from within a corporate campus has not been possible until now," said Tim Kenyon ENP, president of Conveyant (News - Alert) Systems, a Smart911Connect beta partner and supplier of the Sentry E911 ELM Solutions and TeleDirectory PC-based operator consoles for the enterprise.
"Combining our Sentry solution with the Smart911Connect platform exposes relevant real-time MLTS/PBX (News - Alert) data from enterprise networks, providing call takers with an exact location within a large campus, and response instructions specific to that locale.
He said that as a result, the issues and expense with inaccurate and static private switch automatic location information (PS-ALI) can finally be eliminated.