E911 Hosted Solutions Featured Article

Because of challenges associated with the deployment of the latest VoIP and IP communications technologies, many large enterprises are finding that they need E911 hosted solutions. The question arises, however, as to where a large corporation can obtain the best solutions to meet these important requirements.

They key to a good E911 hosted solution, according to Kevin Kito, regional account manager at 911 ETC (News - Alert), a provider of enhanced 911 solutions, is to keep things simple. “One of the main reasons organizations do not implement an enhanced 911 solution is because they see it as a time consuming and complicated task,” Kito says, pointing out that the best solutions are easy to implement and are then provided as ongoing, fully managed services.

There are quite a few third-party providers of E911 hosted solutions, but 911 ETC prides itself on having certain high standards that should be attractive to any enterprise looking for this type of service. Theresa Stockton, operations manager at 911 ETC, says that the company focuses on implementation, customization and communication. 

911 ETC’s implementation process can significantly reduce the amount of time and human resources and organization may need in order to fully implement a sustainable E911 solution.  911 ETC assigns a dedicated Implementation Team to each new customer.  Based on each customer’s unique needs, this team will draw up a project plan detailing action items and expectations of each party involved and an estimated completion date based on deliverables.  Furthermore, 911 ETC facilitates request and communications between any telco parties and the customer, ensuring that all necessary parties are engaged and that the products requested will fit each customer’s unique design plan… Once the implementation project is complete, the customer continues to have direct access to the Implementation Team for ongoing maintenance support.  911 ETC also puts automatic reminders in place to ensure that vital E911 updates are not neglected.”  

At the upcoming International Avaya Users Group conference, scheduled for May 20-22 in Boston, Mass., representatives from 911 ETC and other providers will take part in “The Great E911 Debate.” Anyone who is considering an enhanced 911 initiative should attend the discussion to learn what each company’s road map looks like, how each company plans to meet present and future changes to the space, and how each company is positioned for the future of 911. The debate will take place on Sunday, May 20 at 3:30 p.m.