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What are the Best Features of VoIP?

DIDs FEATURED ARTICLE

What are the Best Features of VoIP?

 
November 30, 2015

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  By Casey Houser, Contributing Writer

What are the best features of voice-over-IP (VoIP)? Is it the ease of use or its full set of voice calling and messaging tools? One blog post this past week counted down the best features it noted of this pervasive communications protocol.

First, though, a quick recap of VoIP could work well here. VoIP has become a stand-alone, Internet- and data-based method of completing phone calls and transferring data. Many enterprises have ditched their plain old telephone system lines for fiber, and they aren’t looking back. VoIP has moved to the point of reliability that can match traditional telephony, and it brings a ton of new features along for the ride. America’a Backbone Weekly exclaims what it thinks are the best of that group.


Although the blog post mentions “increased functionality” as its first pick, the category will need a little breaking down. Functionality can include everything from presence to control through software. When a user can look at a contact and see that she is out of the office or drag information from one window to another in a laptop – and then make a call with one click – the bridge over old telephone service has been completed.

From there, efficiency is what shines the most. Contact information, dragged and dropped from a visual voicemail to an email client can make the transfer of client information simple. This “unified messaging” makes it possible to manipulate a caller’s information in one place and have that change propogate through an entire business network. VoIP can also make use of direct inward dialing (DID), which allows callers to perform local calls but reach businesses that have a physical location outside the caller’s geographical area.

Mobility is also an important aspect to VoIP. Mobile applications can make it easy for business associates to make calls from their personal mobile phones and have them reflect the number of the business. Those apps can also allow associates to receive any call that was placed to their computers or desk phones. This way, no matter where they’re located, they can complete necessary work throughout the day.

Last on the list is tracking. What this means for businesses is that they can own a set of phone numbers. While mobile phone and their numbers belong to individual employees, VoIP numbers can be passed out by an organization and essentially lent to employees for their personal use. This gives businesses the power to retract those numbers when employees transfer or quit, and it allows them to track the use of those numbers to make sure employees are on their best behavior.




Edited by Maurice Nagle
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