Simply put, direct inward dialing (DID) enables callers from the outside to directly dial system extensions. When placing a DID call, the outside caller simply dials the local exchange and the accompanying or remaining digits to reach the desired phone extension. In this case, it wouldn’t be like dialing a number and then pressing, say, 123, as the extension. Rather, you would dial a full, seven-digit phone number (ex: 945-6795) that would directly connect you to extension 123. This seems like a pretty basic technology, but it’s very advantageous for three reasons.
1.) Cost-savings
Yes, first and foremost is the simplest of reasons: cost-savings. Not only does DID save time for callers who know the extension number they wish to reach, but it cost-efficiently enables them to do so. When it comes to handling incoming calls, DID service is ideal, as callers can easily reach a large block of extensions over a significantly smaller number of DID lines. Coupled with its cost-savings benefits, it seems too good to be true!
2.) While we’re on that note, DID saves time
As mentioned, for the caller who already knows what extension they wish to reach, DID’s cut out some of the otherwise needless time it takes to reach a final destination. This is because the caller doesn’t need to rely on an attendant, receptionist or any other kind of middle man to handle the call for them. It’s direct, it’s effective and it’s successful.
3.) DID offers unprecedented flexibility
Your DID service can be completely customizable and compatible with services of varying lengths (for instance, up to 8 digits, even though a typical DID service is 3 or 4 digits long). With a 4 digit service, for example, the telco would send 4 digits to the system for translation. If it’s a 3 digit service, then the telco would send 3 digits to the system accordingly.
As one can see, there are plenty of great reasons to invest in a robust DID service. If you’re looking for local service in the Canada area, click here to discover more.
Edited by Ashley Caputo