TMCnews Featured Article
Collection Advisor Magazine Names TouchStar a 'Top Collections Technology Provider'
By Patrick Barnard, Senior Web Editor, TMCnet
TouchStar is a leading maker of contact center solutions for the collections industry. The TouchStar Collections solution includes a contact center software platform (which can be deployed either on a hosted or on-premise basis), predictive dialer, IP-PBX, as well as long distance voice and data services and voice messaging -- all geared for the collections industry. This advanced contact center system is designed to give collections agents (and customers) fast access to all customer data via a unified desktop, while at the same time offering reporting processes to ensure compliance with FDCPA, FCC (News - Alert) and FTC regulations. The solution interfaces with many of the leading collections management systems, plus it offers its own collections-specific applications, such as "Collector Director."
One thing which distinguishes TouchStar from its competitors is the level of support it provides to its customers. For example, customers who purchase TouchStar Collections get full technical training on the Predictive Dialing System, which is arguably the most critical component in the system.
“The use of a Predictive Dialer has become a qualifying standard to obtain debt servicing placements,” the company states on its website. “However, it is not enough to just have a Predictive Dialer. To earn and keep placements, collection operations must learn different strategies for using the dialer to reach the highest level of liquidation.”
TouchStar’s Predictive Dialing System provides customizable automated collection messaging, meeting the Fair Debt Collection Practices Act (FDCPA) regulations.
So that customers learn how to use the Predictive Dialing System to their best advantage, TouchStar trains collection managers not only on dialer basics, but more importantly, “how to use dialer strategies to reduce work gaps, increase liquidation rates, and ensure that every account is worked to meet auditing requirements.” As part of the training, managers are shown how the dialer detects errors and sends alerts on its own, which in turn frees them up to concentrate on the more important part of their job: training and coaching the agents. With the Predictive Dialing System’s reporting capabilities and intuitive user interface, supervisors can view data graphically and in real time to track collector performance and campaign productivity.
"TouchStar provides the number one collections call center system and predictive dialer solution in the industry,” said Kyle Fox, President of TouchStar's Collections business unit, in a press release. “Our clients benefit from a choice of on site or hosted deployment options, integrations with collections management platforms and our integrated automatic data transfer solution for debt forwarders and debt collectors.
Steve Bederman, TouchStar's CEO, said being honored by Collection Advisor Magazine “is an indicator that we are moving in the right direction but we will not stray from our mandate for continuous improvement.”
“With over 25 successful years in the Collections industry, we are a leader in collections communications technology,” Bederman said. “We will continue to provide our clients with the best technology solutions to improve their businesses."
Collection Advisor magazine has been honoring companies that provide top products and services geared towards the collections industry since its launch in 2004 -- and TouchStar has been recognized every year since the magazine’s awards program began.
Companies are selected for the “Top Collections Technology Provider” award based on their coverage in the magazine, the performance of their software and systems, and nominations from the field.
Award winners will be listed in the magazine's January/February 2008 issue.
Patrick Barnard is Assignment Editor for TMCnet and Associate Editor for Customer Interaction Solutions magazine. To see more of his articles, please visit Patrick Barnard’s columnist page.