 |
|
What is a Dialer?
A Predictive Dialer is a software program that will automatically dial numbers based on the predicted availability of call center agents. It transfers a phone call to an agent or operator when the call is answered by a live person. The agent will see a pop-up on their computer screen with information about the person they have called. Predictive dialers are widely used when calling consumers to increase productivity.
|
|
| |
|
| |
| Dialer Featured Articles |
| How Does My Industry Use a Dialer? |
Telemarketing – In the telemarketing industry it is crucial to maximize talk time. With dialer systems you can do this while making intelligent business decisions with real time data and regulation compliance. Your telemarketing business will see a rapid return on investment.
Circulations - The circulations industry uses dialer systems for subscriber acquisition, upselling, retention, delivery confirmation, and collections.
Collections – In order to remain competitive
in today's collections industry, you must maximize your debtor contact rates, provide your collectors and clients with immediate access to data, and ensure compliance with FDCPA, FCC, and FTC regulations. Dialer systems provide you with ability to improve your contact rates within regulations and therefore remain competitive.
Political Campaigns – Political campaigns use dialer systems to contact every voter in their district announcing their message with their voice giving a personal touch to every call. You will also be able to conduct automated opinion polls and transfer voters to your volunteers.
Mortgage – Dialer Systems empowers mortgage companies with solutions that increase telephone contact rates, reduce lead response time, help manage calling activity, provide the ability to stay compliant with calling regulations, and ensure consistent sales tactics.
For additional information on your industry or to learn how a dialer can help to increase productivity and reduce costs in your business call us right now toll free and speak with an experienced advisor.
Call now for advice and a quick price quote:
(866) 338-0678 Extension 1
Click here to obtain a product brochure or schedule time to talk: sales@touchstar.com
|
|
| |
TouchStar Intros Version 6.0 of its Call Center Platform |
| |
TouchStar today announced version 6.0 of its call center platform. Sporting a new load balancing, multi-threaded software architecture, version 6.0 offers a whole new "look and feel" and includes enhancements to all of the TouchStar core applications -- including the flexibility to customize user interfaces; features to improve agent-to-supervisor interaction; and new tools for actively managing the call center environment. |
|
May 01, 2009
|
| |
Hosted Call Center Business Thriving at TouchStar |
| |
"In the last few months, we've set sales records and are doing larger deals than ever," he said. "The hosted model has been excellent for us, and we're seeing significant growth in that business." |
|
April 13, 2009
|
| |
TouchStar Grows Presence in UK Call Center Market |
| |
The emphasis on support has paid off in spades, as the Manchester, UK-based Touchstar CCS (Call Centre Software) has grown rapidly over the past three years, outgrowing its current home, and creating a need to move to a new facility at The Works Business Centre in the Ardwick area. |
|
March 17, 2009
|
| |
TouchStar Consultancy to Advise Contact Centers |
| |
This launch was marked by TouchStar's release of a white paper dedicated to this new venture. Entitled: 'Creating a Call Centre Efficiency Zone', the paper examines the integration of state of the art contact center technology with high levels of agent morale and motivation. |
|
February 26, 2009
|
| |
From Startup to Contact Center Vet, TouchStar Recognized for Growth |
| |
In addition to leaving behind a company not boasts nearly 3,000 customers, Bederman now can look back at his work knowing his dedication to the highest level of customer service has helped drive the TouchStar business, which been named to Deloitte's Technology Fast 50 Program for Colorado. |
|
December 01, 2008
|
| |
CEO Steve Bederman Leaves Call Center Solutions Provider TouchStar to Build New Business |
| |
Denver, Colorado-based call center solutions provider TouchStar has announced its CEO Steve Bederman is stepping down to pursue opportunities at a UK startup. |
|
October 28, 2008
|
|
|
|
|
| |
|
|
|
Activate Email 
INDUSTRIES
INDUSTRIES
