Customer support software provider Parature has received 2009 Communications Solutions Product of the Year Award from Technology Marketing Corporation (TMC) for its Parature Customer Service solution.

With its Software-as-a-Service (SaaS (News - Alert)) delivery and integrated, intuitive design, Parature enables any organization to fundamentally change the way they support their customers. Allowing companies to effectively manage all of their support needs, Parature (News - Alert) Customer Service software integrates a customer portal, rich knowledgebase, ticketing, and a host of other modules in one dynamic, tightly unified system.

The Parature Portal provides a professional 24/7, external support presence personalized to be as simple or sophisticated as you need. Parature comes from day one with a full suite of modules that provide 20/20 visibility across all your support interactions, anytime, the company claims.

'It is an honor to receive this Product of the Year Award from Customer Interaction Solutions,' stated Parature CEO, Tim Davenport. 'Parature is proud to support nearly twenty million end users every day in organizations of all types and sizes with our multi-channel customer service software suite. Parature is committed to customer success and dedicated to delivering innovative applications to further enhance the multi-channel service experience at an affordable price.'

The Communications Solutions Product of the Year Award focuses on the vision, leadership, and thoroughness of the company being awarded. The Communications Solutions Product of the Year Award chose the most innovative products and services brought to the market from March 2008 through March 2009. Parature has been recognized with a 2009 Product of the Year Award for its admirable efforts in the advancement of customer support software.

Parature made news on TMCnet in June when it announced Parature for Facebook (News - Alert), 'the industry's first customer service and support application on Facebook fan pages.'