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Parature CEO Opens ParaFest '10, Highlights Success of Company

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TMCnews Featured Article


May 05, 2010

Parature CEO Opens ParaFest '10, Highlights Success of Company

By Anil Sharma, TMCnet Contributor


Parature's CEO Tim Davenport, while delivering the welcome address during the general session of ParaFest '10, the company's sixth and largest annual users' conference, highlighted Parature (News - Alert)'s success in 2009.


ParaFest '10 began May 4 and will continue through May 6, 2010 at the Hard Rock Hotel & Casino Las Vegas.

This customer-focused conference is enabling Parature users from around the world to gain invaluable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

The CEO in his speech also set the stage for 2010 and what to expect from this year's conference.

Specifically, he spoke to the value of social media channels as they relate to the customer experience and with it, the unveiling of Parature for Facebook.

Parature for Facebook (News - Alert) is the industry's first customer service and support application on Facebook fan pages.

"We are delighted to have brought our customers, partners, employees and other industry experts back together in Las Vegas for ParaFest '10, providing a unique opportunity to share some of the most thought provoking discussions around customer service and the customer experience today, learning how to further leverage your investment in Parature products and services, and a preview of Parature's vision for the year ahead," said Davenport in his speech.

He commented on Parature's commitment to the success of its customers and dedication to delivering the reliable and innovative technology that the industry and their customers expect, all at an affordable price.

According to company officials, ParaFest '10 features hands-on training sessions led by the Parature Professional Services team and a diverse mix of customer experience, product and best practices sessions led by Parature customers as well as other industry experts.

Company officials said that attendees have a unique opportunity to exchange ideas, share industry insights and trends, and network with their peers as well as Parature executives and staff.

The popular ParaFest Zone is available for participants to meet with Parature experts and partners, experience new product features and learn tips and techniques on how to further strengthen their investment in Parature Customer Service software.

Parature says that it enables organizations to better serve, support, engage with and retain their customers via the Web.


Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.

Edited by Patrick Barnard







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