Due to the economic downturn, local and state governments, not to mention the federal government, have had to make staffing cuts that impact the level of service certain government agencies provide. As a result, it has become more difficult for certain agencies to deliver the level of service that people have come to expect.

In response to this, Parature, a provider of Web-based customer support software, and ARH, an 8(a) provider of management consulting and information technology services to federal, state and local governments, have integrated their solutions in order to help federal, state and local agencies better meet the needs of their constituents and the public at large.

The combined solution, Parature for Government, will enable agencies to deliver improved service “by providing real-time, anywhere anytime support for their constituents, employees, citizens, soldiers, business and anyone who relies on accurate consistent information from their agency while containing costs,” according to the companies.

“As a leader in on-demand customer service software, we are excited to expand our offering in the government sector and to enter into this partnership with a proven government provider,” said Duke Chung, Parature (News - Alert) founder and chief strategy officer, in a release. “Parature is one of the fastest growing customer service and support software companies in the United States and this partnership is a logical next step to expand our footprint in the federal, state and local government communities.”

“We are excited to partner with Parature to deliver proven, cutting-edge software that will provide the greatest value to our customers,” said Rodney Hopfe, president, ARH. “Together Parature and ARH will help agencies better serve the needs of constituents, from the individual citizen to businesses, with a simple, cost effective way to provide direct, anytime anyplace access to the answers they need. It’s a win win for the agency and the constituents they serve.”

 

Colorado-based ARH works with business partners to provide IT solutions to federal, state and local governments including CRM, data center solutions, IT security, implementation, strategic business planning and training.

ARH is a Parature Premier partner. That means it is authorized to resell Parature’s customer support software through the SBA8(a), GSA (News - Alert) Schedule #GS-35F-0119U and SEWP IV contracts.