No one would doubt that modern means of communication such as email and the Internet have brought huge benefits to organizations in every sector of business activity.

To provide customers with a fast, easy, and convenient way to access customer service portal, Invera has extended use of the call logging function of their customer service portal to smartphone devices such as the iPhone (News - Alert), BlackBerry, and iPad.

The company has offered this enhancement to provide its customer base with an optimum level of customer service. Now Invera’s customers can access the company’s customer service portal from anywhere and at any time without the need for a PC/laptop.

The smartphone functions complement the existing web-based Invera customer services portal. The portal allows customers to log support calls, query the Invera knowledge base for questions on product operations, access new product releases and supporting documentation, review their company and operational profiles, view all general and customer-specific correspondence, and read Invera’s monthly newsletter.

According to a release, the new smartphone functions are beneficial to the staff responsible for placing support calls to Invera, as it provides a simple and convenient way to contact Invera instantly. Furthermore, Invera’s customers can now access the support portal though browsers such as Safari and Firefox.

Feedback from Invera customers on the smartphone enhancement has been extremely positive.

Invera has been a major provider of steel and metal service center software and Internet metal systems for over 30 years. Their metal industry software products are used by more than 13,000 users at over 600 sites in the United States, Europe, Mexico, Canada and the Far East.

Read a related article on TMCnet “MetroPCS Offers BlackBerry (News - Alert) Curve Smartphone.”