Welcome to the week in review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.

On Tuesday, Redworks, a diversified telephony, Internet and data services provider based in the Netherlands has selected billing provider PortaOne's (News - Alert) PortaSwitch as its main telecommunications services and subscriber management platform.

Under the agreement between the two companies, PortaSwitch will be powering Redworks' integrated VoIP and hosted IP PBX (News - Alert) services for small to medium businesses, or "SMBs," as well as their IP payment solutions for retail businesses.

PortaSwitch is a class five-level product than can manage a diverse digital services company's full billing and call control functions such as billing and service provisioning, monitoring, reporting and advanced call features. The product has Class 4 and 5 SIP softswitch, real-time billing system, SIP call control, IP Centrex and hosted IP PBX, unified messages, IVRs, conferencing, callback management, application servers delivering joint VoIP billing and service provisioning, and more.

Also on Tuesday, Ifbyphone, a cloud telephony company offering businesses a suite of phone automation services, announced that its Cloudvox service has launched a new free application programming interface, or "API," bookmarklet and digits.cloudvox.com Web service for finding the location of any phone number.

Recently, Ifbyphone (News - Alert) acquired Cloudvox, in which Director of Cloudvox Services, Troy Davis, previously CEO & Chief Janitor of Cloudvox before the acquisition, discussed in a TMCnet interview what the future held for the services provider.

"Until recently, we did everything with a very small staff," Davis told TMCnet. "The combination with Ifbyphone means we can spend more time telling the world what Cloudvox does and demonstrating how it can be used."

And now, the new Web service will offer accessibility to anyone looking to implement a cloud telephony interface.

And on Thursday, Cloud-based business software provider salesforce.com is reportedly buying online business directory company Jigsaw for about $142 million in cash.

According to published reports the deal, which is expected to close in the second quarter of fiscal year 2011, includes and a "performance-based contingent earn out" of up to 10 percent of the purchase price.

The acquisition, which marks salesforce.com's entry into the business-to-business data services market, will result in the integration of Jigsaw's unique cloud-based business directory service with saleforce.com's cloud-based business software. It will create new opportunities for salesforce.com to partner with information services companies like D&B, Hoover's and LexisNexis (News - Alert).

Jigsaw is a subscription-based service that delivers accurate business contact data to professionals via a Wikipedia-like, crowd-sourced model. Companies and professionals can become members of the Jigsaw community by sharing common contact data including name, title, company, mailing address, business telephone number and e-mail address.

Jigsaw also offers automated data cleansing services to update and enrich contact data, which will be particularly beneficial to those companies which use the service integrated with their salesforce CRM systems, as they will not need to worry about continuously scrubbing the data. The solution is very flexible and allows members to edit their information, set their contact preferences or opt out of the listing. Currently Jigsaw boasts more than 21 million members.

That's the top CRM News for this week. Check back next week on TMCnet for more breaking news in the CRM industry.