Whether big or small, extensive or simple, every company deals with a service outage from time to time.

 

For some – like cable companies – it can happen on account of weather conditions or cable lines being snapped. For others – like software providers like CRM sales software, CRM cloud computing and customer service software provider Salesforce.com (News - Alert), it can be an outage like the one reported today in North America.

 

However, the moral of this story my friends is that, when a major CRM software company goes down, the ability for its users – meaning thousands of call center and customer service representatives – to be productive vanishes.

 

“Just thought to let you guys know that Salesforce.com is having a major outage right now. It is almost completely inaccessible, which means zero productivity for their customers, like me,” said one customer who wrote to Network World (News - Alert), complaining of the outage and lack of work capabilities.

 

While there was no direct comments or news of the outage on Salesforce.com’s Web site, and even made no comment on its heavily trafficked Twitter site either, according to customers, the Trust.Salesforce.com service monitoring site was down. 

“So coming in to work and having #Salesforcego down is like waking up and being set on fire,” said another worker through his Twitter feed.

When the site was restored, it was showing all green lights despite the apparent outage of Salesforce.com software instances, which go by names such as NA5 and NA6.

 

But hey, you know what? It happens. Services go down – everything has a flaw...and Salesforce.com, despite its success, proved today that its services are not completely perfect, which is just fine with me.