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Salesforce's Customer Service Software Improves Hospital Housekeeping Systems' Operations
By Juliana Kenny, TMCnet Managing Editor
Salesforce revealed that its Cloud 2 technologies have successfully helped Hospital Housekeeping Systems to harness social, mobile and open cloud computing for its business operations. HHS has been using Salesforce customer relationship management software for a while, including Force.com, the leading cloud computing platform.
HHS uses Force.com to deliver custom applications to manage and enhance its services across 140 hospitals in the U.S. By automating quality assessment for management and staff using the iPad and iPod touch, Salesforce’s technology helps the HHS get real-time visibility into hospital activity and ultimately improves clinical outcomes and patient throughput.
Steve Jourdan, CIO, Hospital Housekeeping Systems, stated, “Salesforce.com (News - Alert) not only enabled us to manage our business effectively in the cloud, but also to apply true innovation to how we deliver our services to hospitals.” The HHS is the industry’s largest privately-held, acute-care services provider that delivers support-service solutions to healthcare facilities. By using the custom Force.com applications across its departments, it can manage operations more accurately.
Jourdan continued, “The apps we've built on the Force.com platform-as-a-service have given us a distinct competitive advantage and opened up new business opportunities for us.” HHS has built applications so far that include Bedwatch, an app that tracks patient flows through a hospital.
By automating the status of hospital rooms through the hospital’s admission system, the app integrates with pagers and a phone voice response system.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Jennifer Russell