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WatchDox Extends Document Security via Salesforce's Customer Service Software

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December 14, 2010

WatchDox Extends Document Security via Salesforce's Customer Service Software

By Anil Sharma, TMCnet Contributor


Confidela, the maker of WatchDox, a document control, tracking and protection solution, and Mansa Systems, a Salesforce consulting partner and systems integrator, have announced the integration of WatchDox into Salesforce to enable secure document collaboration via sales and service cloud applications.


Officials with Confidela said that the salesforce app, developed by Mansa (News - Alert) Systems, enables users to apply WatchDox controls to all documents generated, stored and shared via Salesforce CRM and any application based on force.com platform.

Company officials said that the WatchDox software-as-a-service (SaaS (News - Alert)) document control solution prevents data leakage and enables users to track documents and maintain control over them throughout their lifetime.

Document owners can set document expiration dates, place watermarks identifying the document’s recipients, and limit their ability to view, forward, copy, paste or print documents. Integrating such capabilities with business-critical applications such as Salesforce.com’s (News - Alert) cloud-based CRM solutions supports Confidela’s mission to prevent costly information leaks.

“Our clients, many of whom rely on Salesforce.com applications, were calling for stronger document security,” said Siva Devaki, CEO and founder of Mansa Systems, in a statement.

Devaki said that the company developed the WatchDox plug-in to enable companies to protect their greatest assets – their intellectual property – from reaching unintended eyes.

According to company officials, the Salesforce CRM plug-in is another in a series of WatchDox integrations that allow users to securely share and collaborate on sensitive documents wherever they are stored or viewed without requiring software installations.

Similar integrations and plug-ins enable WatchDox customers to protect information stored and shared on virtually any cloud storage platform. WatchDox protected documents are also accessible via mobile devices such Apple’s iPad and iPhone (News - Alert) and Android devices.

“With highly publicized data leaks in the news, organizations are keenly aware of the need for document security, regardless of where they are generated, stored or shared,” said Moti Rafalin, CEO of Confidela.

Rafalin said that WatchDox for Salesforce CRM provides users with a powerful means to protect valuable marketing, sales and other documents from falling into the wrong hands.

The WatchDox service integrates seamlessly with Salesforce to provide a native Salesforce experience with an added layer of security to the documents being stored or shared.


Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny







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