DirigoSoft Corporation, provider of customer interaction management solutions, announced today they will debut Dirigo iQueue at INTERNET TELEPHONY Conference & Expo, WEST, happening now, in San Diego.

 

Dirigo iQueue combines PBX (News - Alert) features and ACD solutions to provide small and medium-sized businesses with a customer contact offering for enhanced and cost efficient customer service.

 

"Dirigo iQueue offers unlimited flexibility in choice of how businesses can communicate with their customers. Our intelligent assistant capabilities provide high-performance functionality and flexibility at a price point any business can afford," Bill Hunt, president and COO of DirigoSoft (News - Alert) commented in a statement to the press.

 

Key features of the iQueue assistant include, "one number access", simple call forwarding, flexible call routing as well as support for VoIP, digital and analog telephony-- to fit any businesses needs.

 

According to a news release, "iQueue delivers comprehensive data through real-time reporting and results, including insight into queue depths and service levels; measurements for successful campaigns and initiatives with business results; and improved agent's management with local or remote monitoring."

 

For more information, please visit: www.DirigoSoft.com and be sure to visit them at booth #627.

 

See also: http://www.tmcnet.com/channels/customer-interaction-management/articles/1124-stroudwater-introduces-dirgio-iqueue-ip-acdpbx.htm